topic Re: STILL STUCK IN BOOT MODE in RUCKUS Support for Lennar Homes

STILL STUCK IN BOOT MODE

kdpjay33 — Sun, 23 Jun 2024 15:51:21 GMT

I have tried resets over and over again, still stuck in boot mode from out power outage, I need to speak to someone over the phone or a live chat to walk me through what to do to fix it.

Re: STILL STUCK IN BOOT MODE

Imran_ruckus — Mon, 24 Jun 2024 12:20:24 GMT

Hi @kdpjay33

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you have provided regarding the issue with your RUCKUS ICX-7150-C12P Switch being stuck in Boot Mode.

Based on the description you provided, if the reset with a paper clip has not resolved the issue, the next step would be to perform a software recovery on the Switch. You can find detailed instructions on how to proceed with the software recovery process in our RUCKUS Lennar Knowledge Base self-help article available at the following link:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the steps outlined in the article, and if you encounter any difficulties or require further assistance during the software recovery, please do not hesitate to reach out to us.

Your patience and understanding are greatly appreciated.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: STILL STUCK IN BOOT MODE

Imran_ruckus — Wed, 26 Jun 2024 19:33:55 GMT

Hi @kdpjay33

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: STILL STUCK IN BOOT MODE

kdpjay33 — Wed, 26 Jun 2024 21:28:59 GMT

Nope no resolution have not had time to do the refresh, still working on it,

Re: STILL STUCK IN BOOT MODE

kdpjay33 — Wed, 26 Jun 2024 21:30:18 GMT

NOPE! Would be a lot easier if we had someone to actually talk to! Pay 100,000 of thousands of dollars for a house and get sold by Lennar on technology that has nothing, but random chat support is ridiculous. I am continuing to try and figure it out.

Re: STILL STUCK IN BOOT MODE

Imran_ruckus — Thu, 27 Jun 2024 14:14:04 GMT

Hello @kdpjay33

I hope this message finds you well.

Thank you for your recent response and update.

I apologize for any inconvenience caused.

Could you please specify the stage at which you are encountering difficulties in the process? This will allow us to provide targeted assistance and resolve the issue promptly. If necessary, we are prepared to initiate a warranty replacement if troubleshooting efforts are unsuccessful.

Thank you once again for your cooperation and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: STILL STUCK IN BOOT MODE

kdpjay33 — Sun, 14 Jul 2024 15:30:10 GMT

NO!! I have not!!!!!! I need some **bleep** help! I need phone support or someone to dial in to the unit and FIX IT! I should not be reliant on random comments and emails when we spent 10K for this garbage. The directions are confusing, the screen shots are out of date, the links don't even work in some cases! I don't have computer programing knowledge. I NEED HELP!! 803-371-0807 is my cell. PLEASE!

Re: STILL STUCK IN BOOT MODE

kdpjay33 — Sun, 14 Jul 2024 15:40:09 GMT

I have tried both the soft reset and the reset button, I have tried the software recovery, it is NOT WORKING! I need better support, this is crazy!

Re: STILL STUCK IN BOOT MODE

kdpjay33 — Sun, 14 Jul 2024 16:09:10 GMT

I also DO NOT have a laptop with a Ethernet PORT to do the software recovery! why can't someone dial in to the ruckus! this was done before when phone support was accepted

Re: STILL STUCK IN BOOT MODE

kdpjay33 — Sat, 20 Jul 2024 16:42:24 GMT

This is CRAZY! I have been waiting for over a week for someone to respond to my issues.

Re: STILL STUCK IN BOOT MODE

kdpjay33 — Sat, 20 Jul 2024 16:43:33 GMT

I have responded 4 times since last weekend! NO RESPONSES!! what is going on, I need help with this switch!!!! the video tutorials and directions are confusing and I am not having any success. PLEASE HELP! I just need to speak with someone live via chat or phone to help.