topic Re: Only 1 ethernet wall jack working after ISP internet outage. Ruckus ICX7150-C12p in RUCKUS Support for Lennar Homes

Only 1 ethernet wall jack working after ISP internet outage. Ruckus ICX7150-C12p

Iceman — Fri, 12 Jul 2024 19:50:44 GMT

After the storm, the only wall jack that works is the one that the switch is directly connected to in the Cat5e patch panel. I found the post below and realized that there was a similar situation with SPR so I followed the directions and now the switch shows SPS.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Connectivity-issues-still-occuring-after-power-outage-2-days-ago/td-p/63478/page/3

I also noticed the Unleashed admin portal shows 0 switches. I am not sure if this was the same before the storm.

Both access points seem to be working ok, but only 1 wall jack works at a time. Please advise.

telnet@ICX7150-C12 Switch#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d
(25968884 bytes) from Primary SPS08080d.bin
SW: Version 08.0.80dT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1204998144

Screenshot from admin portal:

Re: Only 1 ethernet wall jack working after ISP internet outage. Ruckus ICX7150-C12p

Iceman — Fri, 12 Jul 2024 19:51:50 GMT

Re: Only 1 ethernet wall jack working after ISP internet outage. Ruckus ICX7150-C12p

pinky_ruckus — Fri, 12 Jul 2024 21:01:31 GMT

Hello @Iceman ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing issues with the ethernet jack and also noticed that the Unleashed admin portal shows 0 switches.

This may happen when your RUCKUS Switch is on an older version(08080d) which doesn’t let you log into the Unleashed application. We suggest you upgrade your Switch to the recommended version(8095g) to avoid this issue in the future.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version(8095g)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Only 1 ethernet wall jack working after ISP internet outage. Ruckus ICX7150-C12p

Iceman — Fri, 12 Jul 2024 22:05:19 GMT

Pinky, I am getting the following error when attempting the "copy tftp flash" command: TFTP to Flash Error - code 5

Re: Only 1 ethernet wall jack working after ISP internet outage. Ruckus ICX7150-C12p

Iceman — Sat, 13 Jul 2024 00:08:22 GMT

Pinky, adjusting my Windows firewall settings resolved that error and I was able to complete the upgrade. I fixed a missing cord and that resolved the ethernet jacks. Everything is working now but the Unleashed portal still shows 0 switches. Please confirm if this is expected.

telnet@ICX7150-C12 Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on May 6 2022 at 23:24:50 labeled as SPS08095g
(31457280 bytes) from Primary SPS08095g.bin (UFI)
SW: Version 08.0.95gT211
Compressed Secondary Boot Code size = 786944, Version:10.1.24T225 (mnz1012 4)
Compiled on Thu Apr 21 06:08:52 2022

telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.14T225 (mnz10114)
Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Code Flash Free Space = 1053736960

Re: Only 1 ethernet wall jack working after ISP internet outage. Ruckus ICX7150-C12p

pinky_ruckus — Mon, 15 Jul 2024 17:46:06 GMT

Hello @Iceman ,

Greetings!

Thank you for sharing the response.

Could you please share the image of the status of the switch in the unleashed app as mentioned below.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Only 1 ethernet wall jack working after ISP internet outage. Ruckus ICX7150-C12p

Iceman — Wed, 17 Jul 2024 22:41:29 GMT

Re: Only 1 ethernet wall jack working after ISP internet outage. Ruckus ICX7150-C12p

Imran_ruckus — Thu, 18 Jul 2024 18:23:55 GMT

Hi @Iceman

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

Apologies for the inconvenience.

To assist you further, please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ and share a screenshot showing the below information.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Only 1 ethernet wall jack working after ISP internet outage. Ruckus ICX7150-C12p

Iceman — Fri, 19 Jul 2024 15:46:30 GMT

Re: Only 1 ethernet wall jack working after ISP internet outage. Ruckus ICX7150-C12p

Imran_ruckus — Fri, 19 Jul 2024 17:24:30 GMT

Hi @Iceman

Greetings!!!

Thank you for your recent communication and the provided information.

From the screenshot you shared, the RUCKUS Switch is not added into the Unleashed system. Since the Switch has not been integrated into the Unleashed system, please follow the outlined procedure below to manually add

**Switch Configuration:**
1. Ensure that management approval is enabled on the Switch.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-42B53C1F-032B-4341-9735-16F8049BE157.html

**Access Points (Unleashed) Configuration:** (Refer to the below steps and screenshots)
1. Access the Unleashed dashboard.
2. Navigate to the "Add" function on the dashboard.

3. Enter the IP address and password for the ICX switch (ICX-7150-C12P). This IP address is the same one used to access the Switch CLI.

4. Use the same username and password for Switch authentication as you would for accessing the Switch via web or CLI (e.g., Putty).

5. Data synchronization may take several minutes. Once completed, the status should indicate "connected" on the dashboard.

Please review the dashboard post-synchronization to ensure the Switch has been successfully integrated.

Should you have any questions or require further assistance, feel free to reach out.

Thank you once again for your attention to this matter.

Best regards,

Imran Sanadi
RUCKUS, Lennar Home Community

Re: Only 1 ethernet wall jack working after ISP internet outage. Ruckus ICX7150-C12p

Imran_ruckus — Tue, 23 Jul 2024 12:54:29 GMT

Hi @Iceman

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Only 1 ethernet wall jack working after ISP internet outage. Ruckus ICX7150-C12p

Imran_ruckus — Fri, 26 Jul 2024 12:31:25 GMT

Hi @Iceman

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Only 1 ethernet wall jack working after ISP internet outage. Ruckus ICX7150-C12p

Imran_ruckus — Tue, 30 Jul 2024 12:33:59 GMT

Hi @Iceman

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community