topic Re: ruckus Doesn't work in RUCKUS Support for Lennar Homes

ruckus Doesn't work

shellys07 — Wed, 17 Jul 2024 22:24:44 GMT

ruckus reboots for about 5 minutes then stops working again. Why? How do I fix this? I've tried the reset several times. Doesn't work for more than a few minutes, then it's dead again.

Re: ruckus Doesn't work

Imran_ruckus — Thu, 18 Jul 2024 13:19:05 GMT

Hi @shellys07

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering frequent reboots.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.

Please upload these photos to your RUCKUS account before proceeding.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ruckus Doesn't work

Imran_ruckus — Fri, 19 Jul 2024 21:10:10 GMT

Hi @shellys07

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ruckus Doesn't work

Imran_ruckus — Tue, 23 Jul 2024 12:58:02 GMT

Hi @shellys07

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ruckus Doesn't work

Imran_ruckus — Fri, 26 Jul 2024 12:35:05 GMT

Hi @shellys07

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community