topic Have a 7150 switch w/APs that failed to power up after power outage. in RUCKUS Support for Lennar Homes

Have a 7150 switch w/APs that failed to power up after power outage.

aw0911 — Thu, 10 Nov 2022 17:45:14 GMT

Spoke with a representative 10 days ago (Chris Duffield) who initiated an RMA for a 7150 switch. I've had no communication since, and have not received the new switch. Attempting to determine the status. Just opened a new case (01404705), but response instructed me to post in this forum.

Re: Have a 7150 switch w/APs that failed to power up after power outage.

Vásquez_Fer — Thu, 10 Nov 2022 17:59:09 GMT

Hi @aw0911 !

Hope you are doing well !

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Basically, as there is no support by phone or email at this time, you have to go to the Forum as you did and created a post , I will be sharing some steps to do the necessary troubleshooting to determine if it needs replacement, once you confirm, I will be sharing the next steps

1- Does the ICX-7150 C12p switch have any lights on? like the yellow system light or similar while you have the unit plugged into the outlet?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2- Have you tried another power source or outlet to rule out any outlet issues?

Best Regards

Fernando Vasquez

Re: Have a 7150 switch w/APs that failed to power up after power outage.

aw0911 — Thu, 10 Nov 2022 18:08:55 GMT

Thanks for the response. The green power light and the yellow SYST lights on the switch are on, but no power to the APs. The prior phone rep did some diagnostics and said the switch needed to be replaced.

Re: Have a 7150 switch w/APs that failed to power up after power outage.

Vásquez_Fer — Thu, 10 Nov 2022 18:55:01 GMT

Hi @aw0911

Basically, due the power outage the switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link :https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cable to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Best Regards

Fernando Vasquez

Re: Have a 7150 switch w/APs that failed to power up after power outage.

aw0911 — Fri, 11 Nov 2022 00:11:06 GMT

I have rebooted the switch several times, and also tried a reset, but there was no change. Still no power to the APs. Unfortunately the software recovery that you describe is beyond my technical abilities, and exceeds the time I am willing to spend on this. Since Ruckus is apparently unwilling to replace the switch and no longer offers phone support to Lennar customers, I will be forced to buy another switch (from another company). Thank you for your help, but unfortunately this support did not resolve the problem.

Re: Have a 7150 switch w/APs that failed to power up after power outage.

Yarenis — Fri, 11 Nov 2022 00:45:11 GMT

Hi @aw0911

I understand that this process can be frustrating; however, we require that you perform the software recovery, if this last step does not work, we can proceed with the RMA.

Re: Have a 7150 switch w/APs that failed to power up after power outage.

aw0911 — Sun, 13 Nov 2022 14:09:08 GMT

I have resolved the situation by purchasing a new Netgear switch. It took 5 minutes to connect, and my network and APs are up and running again. Unfortunately I have to discard the Ruckus switch. I'm not certain if Lennar is still using this equipment in their homes, but it seems there are more reliable and consumer-friendly products to choose from.

Re: Have a 7150 switch w/APs that failed to power up after power outage.

Yarenis — Mon, 14 Nov 2022 15:59:50 GMT

Hi @aw0911

I understand, however, any help required, do not hesitate to contact us through this forum.