topic Re: Ruckus AP R510 not powering up in RUCKUS Support for Lennar Homes

Ruckus AP R510 not powering up

J8yS1n_D1nM4r3 — Tue, 16 Jul 2024 11:44:16 GMT

The two Ruckus AP R510s installed by the homebuilder in 2018 are no longer working. The serial numbers are as follow:

S/N: ****

I am requesting both units to be replaced.

Thank you

Re: Ruckus AP R510 not powering up

pinky_ruckus — Tue, 16 Jul 2024 13:28:20 GMT

Hi @J8yS1n_D1nM4r3,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

Was there any power outage before you started facing this issue?
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus AP R510 not powering up

J8yS1n_D1nM4r3 — Wed, 17 Jul 2024 14:55:11 GMT

Hello pinky_ruckus,

There was a thunderstorm while we were away from the house around the end of June 2024. When we returned the APs were not working. The switch has lights on when plugged into the outlet. I've attached a picture showing the lights. There are 3 cables connected to the switch. The first cable runs from the router to the switch. That port has a green light. The 2 other cables runs from the 2 APs to the switch. Those ports don't have lights.

Re: Ruckus AP R510 not powering up

pinky_ruckus — Wed, 17 Jul 2024 15:25:15 GMT

Hello @J8yS1n_D1nM4r3 ,

Greetings!!!

Thank you for the response you shared.

As per the case description, I understand that your Ruckus APs are not working after the power outage.

From the pictures you shared, the lights on the Switch is normal and switch is working and there are no lights in the access points, it is always good to check if the PoE is disabled or not.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus AP R510 not powering up

J8yS1n_D1nM4r3 — Wed, 17 Jul 2024 18:34:54 GMT

I am unable to find the IP address for my switch using the IP scanner software. My switch's MAC address is 78:A6:E1:3E:48:E8 and I don't see it in the below screen shot:

Re: Ruckus AP R510 not powering up

pinky_ruckus — Wed, 17 Jul 2024 20:15:24 GMT

Hello @J8yS1n_D1nM4r3 ,

Thank you for the response.

From the screenshots that was shared, I see that the Switch details are not available or the Switch with Brocade Communications or Ruckus Wireless is not visible under the IP Scan results.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759
Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus AP R510 not powering up

J8yS1n_D1nM4r3 — Wed, 17 Jul 2024 22:06:09 GMT

i am getting the following error message

Re: Ruckus AP R510 not powering up

Imran_ruckus — Thu, 18 Jul 2024 16:26:40 GMT

Hi @J8yS1n_D1nM4r3

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting conducted and our private chat discussion, it appears that your ICX-7150-C12P Switch is unable to obtain an IP address, and there is a persistent fatal error when attempting to console into it. These symptoms strongly suggest a hardware failure. In simpler terms, this Switch unit should be RMA (Return Merchandise Authorization) or replaced.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.