topic Re: Can't open laptop to see master IP address to manage network in RUCKUS Support for Lennar Homes

Can't open laptop to see master IP address to manage network

nhice76 — Fri, 21 Jun 2024 22:34:27 GMT

Hello,

I cannot access my unleashed apps through my iPhone and when I tried to go on my computer to check for my master IP address, It says cannot be found . Im a lennar community. kindly please help me open my mange network through my phone and laptop. try to click the link that they recommended at the forum but it won't work.

Re: Can't open laptop to see master IP address to manage network

pinky_ruckus — Mon, 24 Jun 2024 16:46:31 GMT

Hello @nhice76 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are unable to login to the Unleashed through your laptop or web browser.

I would request you to please login to your Unleashed system on a web browser using the Master AP IP Address or https://unleashed.ruckuswireless.com/ and share the screenshot after pressing the Switch option.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Can't open laptop to see master IP address to manage network

pinky_ruckus — Fri, 28 Jun 2024 13:39:56 GMT

Hello @nhice76 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence.

Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Can't open laptop to see master IP address to manage network

pinky_ruckus — Tue, 02 Jul 2024 22:00:25 GMT

Hello @nhice76 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Can't open laptop to see master IP address to manage network

pinky_ruckus — Thu, 04 Jul 2024 14:06:55 GMT

Hello @nhice76 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Can't open laptop to see master IP address to manage network

pinky_ruckus — Mon, 08 Jul 2024 19:26:53 GMT

Hello @nhice76 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Can't open laptop to see master IP address to manage network

pinky_ruckus — Fri, 12 Jul 2024 14:45:57 GMT

Hello @nhice76 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Can't open laptop to see master IP address to manage network

pinky_ruckus — Tue, 16 Jul 2024 17:31:47 GMT

Hello @nhice76 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Can't open laptop to see master IP address to manage network

pinky_ruckus — Wed, 17 Jul 2024 14:10:07 GMT

Hi @nhice76 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community