topic Re: Access Points or PoE switch not working in RUCKUS Support for Lennar Homes

Access Points or PoE switch not working

Davepd3 — Tue, 16 Jul 2024 18:25:05 GMT

Looking to replace Ruckus system with another brand due to not working consistently and the speeds are terrible. About a month ago something happened with the system and it has not been right since. I have bypassed all access points in the home and are working solely off of the ISP modem itself and it is faster.

I will connect to 1 of the 3 wireless access points and it will be fine (still slow) for about 5 min and then it will stop transmitting data to a device. This happens with all devices connected to one of the WAPs. Even when it was working to its potential, it was only download speeds of anywhere from 150mps to 300mps. I pay for 1.2g from my ISP. I have reset the PoE switch multiple times as well as all of the WAPs. The system I have is ICX-7150-C12P and the WAPs are R320 series. What, if anything, can be done to find a solution to the issues we are having? Thanks

Re: Access Points or PoE switch not working

pinky_ruckus — Tue, 16 Jul 2024 19:35:04 GMT

Hello @Davepd3 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and having slow speed issues.

Could you please let us know the answers to the below queries to assist you better?

Was there any power outage before you started facing the issue?
Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. aMay I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access Points or PoE switch not working

Davepd3 — Wed, 17 Jul 2024 21:00:48 GMT

Re: Access Points or PoE switch not working

Davepd3 — Wed, 17 Jul 2024 21:06:15 GMT

Re: Access Points or PoE switch not working

Davepd3 — Wed, 17 Jul 2024 21:06:51 GMT

No power outage

Re: Access Points or PoE switch not working

pinky_ruckus — Wed, 17 Jul 2024 22:13:25 GMT

Hello @Davepd3 ,

Thank you for the response and the information shared.

Upon checking the light status, we see that everything looks good with the Switch and the AP. At this point, we suggest you to perform a factory reset on the access point and establish a new Wi-Fi network/SSID.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access Points or PoE switch not working

pinky_ruckus — Mon, 22 Jul 2024 14:01:01 GMT

Hello @Davepd3 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access Points or PoE switch not working

pinky_ruckus — Tue, 23 Jul 2024 13:50:04 GMT

Hello @Davepd3 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access Points or PoE switch not working

pinky_ruckus — Wed, 24 Jul 2024 18:29:55 GMT

Hi @Davepd3 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community