topic Re: Ruckus R510AP-No Lights-Ruckus Unleashed in RUCKUS Support for Lennar Homes

Ruckus R510AP-No Lights-Ruckus Unleashed

YMM — Tue, 16 Jul 2024 17:51:50 GMT

I have 3 Ruckus R510AP & can't get the lights to come on. The Ruckus Switch is located in a closet with my AT&T gateway & others (Ring, SmartThings, Luton, etc). The Ruckus Switch is powered "on".

I have rebooted the Switch numerous times (unplugged), reset all APs, removed the blue wires from the Switch and put them back in the ports, but still no lights on the APs. I have also rebooted the internet and everything else in the closet.

I was able to see the 3 APs listed in the AT&T Smart Home Manager (they showed "offline"), but they have disappeared.

I am technology challenged. I reviewed some of the other posts, but just couldn't figure out how to fix my problem.

I can't log in to the Ruckus Unleashed app because I can't connect to the Unleashed network (unable to reach Unleashed network).

Can technical support/engineer please assist me with getting my 3 APs back online? Greatly appreciated!

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

Imran_ruckus — Tue, 16 Jul 2024 18:13:58 GMT

Hello @YMM

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your prompt response and the information provided regarding your RUCKUS setup.

It appears there may be an issue with the Access Points not powering on, and we are eager to assist you in resolving this matter.

To better understand the situation, could you please provide the following details?

1. Can you confirm whether the RUCKUS setup was previously operational, or is this a new installation? If it was working before, have you experienced any power outages recently that may have preceded this issue?

2. Regarding your ICX-7150-C12P Switch, when it is connected to the power outlet, do you observe any indicator lights illuminated (amber or green)? Please describe which lights are currently active. For further clarification, could you kindly share a photograph clearly showing the status of the lights and the full panel cable connections to the Switch ports, as illustrated in the screenshot example below?

Before uploading the photos, please log in to your RUCKUS account and proceed with the image upload process.

Your cooperation in providing these details will greatly assist us in diagnosing and resolving the issue promptly.

Should you have any additional questions or require further assistance, please do not hesitate to let us know.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

YMM — Tue, 16 Jul 2024 18:35:43 GMT

Hello.

Yes, Ruckus Switch and APs were operational. We had a Category 1 hurricane last week which knocked out the power.

There are green lights on the Switch, one of which is blinking.

I am attaching pics per your request. I can only send one Pic at the time because of size. I'll send each Pic separately. There will be a total of 6 pics including the one attached to this response.

Thanks for your help. Appreciated!!

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

YMM — Tue, 16 Jul 2024 18:40:18 GMT

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

Imran_ruckus — Tue, 16 Jul 2024 18:52:07 GMT

Hi @YMM

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch, it is in a normal state.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable, plug it into the correct port, and reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch and ISP Router once then try to connect to the Internet via Access Points.

Please check the above process if that resolves the issue.

If that doesn’t resolves the problem, we may need to check some Switch configurations to assist you further:

Please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

Imran_ruckus — Tue, 16 Jul 2024 18:57:43 GMT

Hi @YMM

Please follow the steps shared in my previous post and confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

YMM — Tue, 16 Jul 2024 19:00:38 GMT

Ok. I will do the steps that u just sent me this afternoon. After completing the steps, I will let u know if it is working or not. I'm working right now and unable to disconnect from the internet. I'll send you a response this afternoon.

Thank u again. Please don't close our chat yet.

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

Imran_ruckus — Tue, 16 Jul 2024 19:12:58 GMT

Hello @YMM

Thank you for your response and the update.

Rest assured, I will await your reply and respond promptly during my shift hours. If I happen to be delayed, I will continue to tomorrow.

My working hours are from 08:00 AM to 5:00 PM EST.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

YMM — Wed, 17 Jul 2024 02:19:57 GMT

Hello. I performed the 1st step that you instructed me to do. After removing the blue ethernet cable from "C1" to one of the 12 ports on the Ruckus Switch, the "system light" changed from "blinking green" to "solid orange". The other end of the blue ethernet cable is plugged into the AT&T gateway in port #4. Since the system light is now "solid orange" instead of "blinking green", I "didnt" proceed with the 2nd set of instructions that you sent. All 3 APs still dont have lights after performing the above steps.

Also, I noticed ports #1 & #2 have green lights on the AT&T gateway. Port #4 where Ruckus Switch is plugged into AT&T gateway doesn't have a light on. I'm attaching 4 pics for your review.

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

Imran_ruckus — Wed, 17 Jul 2024 12:40:12 GMT

Hi @YMM

Greetings.

Thank you for your response and update.

The amber light on SYST and green light on PWR indicate that the RUCKUS Switch is stuck in boot mode. To resolve this issue, please perform a hard reset using a paper clip, following the instructions outlined in the RUCKUS Lennar Knowledge Base self-help article available here:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

If the initial reset attempt is unsuccessful, kindly attempt the reset multiple times (approximately 10-15 times). In many cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights on the Switch should turn green.

Please verify the progress and keep me informed.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

YMM — Wed, 17 Jul 2024 18:29:24 GMT

Hello. I have attempted to reset by unplugging the Switch, while holding down the reset button, plug power cord back in, orange blinking lights. See video. The lights blink for a very long time, so I unplugged again and started over. I get the same. I will attempt again to reset. Just wanted to let u know I'm working on it.

Thanks

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

YMM — Wed, 17 Jul 2024 18:35:43 GMT

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

YMM — Wed, 17 Jul 2024 18:36:56 GMT

Sorry, I can't get the video to load that was referenced in my last reply to u today. Just wanted to show u the blinking lights.

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

Imran_ruckus — Wed, 17 Jul 2024 19:33:37 GMT

Hi @YMM

Thank you for your response and the update.

If the reset does not resolve the issue, the next and only step would be to perform a software recovery on the Switch.

Please refer to the RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the software recovery process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Follow the steps outlined in the article, and if you encounter any difficulties or require assistance at any point during the process, please let me know.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

YMM — Thu, 18 Jul 2024 02:22:38 GMT

Hello. I finally got both lights green-the power light is "steady green" and the system light is "blinking green". The blue ethernet cord is plugged into one of the 12 ports on the Switch and the other end of the blue ethernet cord is plugged into port #4 on AT&T gateway. Blue ethernet cord no longer in port #C1 on the Switch. No light on port #4 on AT&T gateway. Ports #1 & #2 have green lights in addition to the power port & ONT port on AT&T gateway.

The lights on the 3 APs are still off.

Is a 3rd light supposed to be green, "stat" on the switch?? If yes, mine is not.

I attempted to log into Ruckus unleashed as:

User name: admin, password: password-wont let me in. Message states: " Make sure device is connected to the Unleashed network. Unable to reach Unleashed network."

I see that u sent me more steps to get the light from orange to green. I didn't perform these steps since both lights are now green. So, I'm really not sure what I should do at this point.

I'll wait for u to respond.

Thank u for all of your help. It is appreciated.

I'm attaching pics.

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

Imran_ruckus — Thu, 18 Jul 2024 12:39:05 GMT

Hi @YMM

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue further.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. Once we check this I will assist you with the Unleashed application issue.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

YMM — Thu, 18 Jul 2024 16:19:29 GMT

Hello. I download the "Fing" app to attempt to determine the IP addresses of the Switch and 3 APs. The "Fing" app gives me the same information as my "AT&T Uverse Smart Home Manager" app in that it lists all devices & their information (IP address, MAC, etc). Initially, I stated that the Ruckus devices were listed in the AT&T Home Manager app, but they disappeared. Same for the Fing app, the Ruckus devices are not listed/shown.

There is a default IP address on the 3 APs, "192.168.0.1". This IP address is the same on all 3 of them. There is also the same user name and password on all 3 APs. I have the MAC ID for the Switch, but don't see an IP address on the Switch box.

I am technology challenged. I've been reading and ran across something that talks about Switch ports getting disabled, POE (power over ethernet). In the AT&T Home app, under interfaces-mesh clients-status is "disabled". Is Ruckus a "mesh client"? I don't know what any of this means, just looking around trying to find something.

At this point, I frustrated because nothing is working out. I took off work today hoping I can get this working. Is there a way we can do a conference call to work on my issue today???? Please let me know.

Thanks

Yarvete' McGee

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

Imran_ruckus — Thu, 18 Jul 2024 17:05:08 GMT

Hi @YMM

Greetings!!!

Thank you for the response and the update.

If you are unable to get the IP address of the Switch, please try getting console access to the Switch and help me with the command outputs I shared previously.

Here is a guide on how to access to the Switch via console (cable access between your laptop/PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow and perform the commands and help with the outputs.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

YMM — Thu, 18 Jul 2024 18:00:57 GMT

Hello. I connected my laptop to the Switch, port 1. I typed in the website on the pic and clicked on "download software", upper right of the screen. I also tried clicking on the filename, upper right, CP210x_windiws_drivers.zip. the next screen asks for a login and password. Can't download the file.

Did I skip a step? Please see pics attached.

Thanks

Yarvete McGee

Re: Ruckus R510AP-No Lights-Ruckus Unleashed

Imran_ruckus — Thu, 18 Jul 2024 18:16:30 GMT

Hi @YMM

Thank you for the update.

To download the files, please login with the same username/password you used to raise a post on this community portal.

Please let me know if any issues.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.