topic Re: Ruckus icx 71501c12p not working in RUCKUS Support for Lennar Homes

Ruckus icx 71501c12p not working

Adrianm1112 — Mon, 15 Jul 2024 00:12:42 GMT

My Ruckus ICX 7150-C12P is not working in my Lennar-built home. When I disconnect the power cord and restart it, it blinks and then shuts off immediately. It will not stay on. Please help!

Re: Ruckus icx 71501c12p not working

MariaC862 — Mon, 15 Jul 2024 12:58:57 GMT

Hello @Adrianm1112,

Thank you for your post, for Lennar related topics, you can check here:

RUCKUS Support for Lennar SmartHome customers.

However, based on your description it seems the switch might need a replacement, I suggest try another power outlet and another power cord if you have one. If none of that helps, please post this on the forum I shared and they will provide next steps.

Re: Ruckus icx 71501c12p not working

Adrianm1112 — Mon, 15 Jul 2024 13:20:11 GMT

Good morning,

I've changed the power cord and tried connecting to different outlets, but the issue persists: the device blinks but won't stay on. Could you please advise on the next steps? Thank you for your assistance with this matter.

Re: Ruckus icx 71501c12p not working

Imran_ruckus — Mon, 15 Jul 2024 14:27:42 GMT

Hi @Multop

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well. We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed with resolving the issue with your ICX-7150-C12P Switch, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus icx 71501c12p not working

Adrianm1112 — Mon, 15 Jul 2024 22:15:54 GMT

Hello Imran,

I uploaded the video to Google Drive. Could you check it out and let me know the next steps? Thank you once again.

Re: Ruckus icx 71501c12p not working

Adrianm1112 — Mon, 15 Jul 2024 22:18:11 GMT

Imran,

I also emailed the videos to you, replying to your original email.

Re: Ruckus icx 71501c12p not working

Imran_ruckus — Tue, 16 Jul 2024 12:18:21 GMT

Hi @Adrianm1112

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.