topic Re: No power to ruckus after hurricane in RUCKUS Support for Lennar Homes

No power to ruckus after hurricane

Multop — Fri, 12 Jul 2024 21:52:07 GMT

Hello I’m in a lennar home in Houston. After we got power back the ruckus will not power up. I have tried plugging it into another plug. It was plugged into a surge protector during the outage.

Re: No power to ruckus after hurricane

Multop — Fri, 12 Jul 2024 21:54:16 GMT

Re: No power to ruckus after hurricane

Imran_ruckus — Mon, 15 Jul 2024 14:22:52 GMT

Hi @Multop

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well. We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed with resolving the issue with your ICX-7150-C12P Switch, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: No power to ruckus after hurricane

Multop — Mon, 15 Jul 2024 14:40:46 GMT

I posted pictures already. I’m not buying something to show you there is power to the plug. I am perfectly capable of testing a plug to see if there is power. I have done that and tried plugging in the unit. It does not power on. There are no lights. Please give me another option!

Re: No power to ruckus after hurricane

Imran_ruckus — Mon, 15 Jul 2024 14:47:14 GMT

Hi @Multop

Thank you for the response.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: No power to ruckus after hurricane

Multop — Mon, 15 Jul 2024 17:31:11 GMT

Ok how do I upload the video to you? It will only allow pictures.

Re: No power to ruckus after hurricane

Imran_ruckus — Mon, 15 Jul 2024 17:34:24 GMT

Hi @Multop

Thank you for the response.

Upload the video on the Google drive, using the link shared in my previous post.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to ruckus after hurricane

Multop — Mon, 15 Jul 2024 17:39:58 GMT

Ok it’s uploaded

Re: No power to ruckus after hurricane

Imran_ruckus — Mon, 15 Jul 2024 17:45:48 GMT

Hi @Multop

Thank you for the response.

Please remove the Switch from the Cabin and We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to ruckus after hurricane

Multop — Mon, 15 Jul 2024 18:08:32 GMT

Ok I unnecessarily undid my cabinet to show you the same thing I already showed you. Video is in the google drive.

Re: No power to ruckus after hurricane

Imran_ruckus — Mon, 15 Jul 2024 18:26:16 GMT

Hello @Multop

Thank you for your prompt response.

Could you please review the EXAMPLE VIDEOS and replicate the shooting style accordingly?

Show the plug of the ICX-7150-C12P Switch being connected to a working outlet. Simultaneously, display the light status on the switch.

Thank you once again.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: No power to ruckus after hurricane

Multop — Mon, 15 Jul 2024 18:38:11 GMT

I did it exactly as the videos. I showed it plugged into a working outlet. There are no lights on the unit because it doesn’t work!

Re: No power to ruckus after hurricane

Imran_ruckus — Mon, 15 Jul 2024 19:09:45 GMT

Hello @Multop

Thank you for your response.

Please review the FULL EXAMPLE video available in the drive and replicate the shooting style exactly. Ensure that all the Switch LEDs are visible when you plug it into the power outlet, if those blinks for a moment. Kindly upload the video once again.

Thank you again for your understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: No power to ruckus after hurricane

Multop — Mon, 15 Jul 2024 19:19:22 GMT

I have uploaded 2 more videos. I dont know how to make it any clearer. It will not power on. I am a customer who is needing Technical support. I have yet to receive any!

Re: No power to ruckus after hurricane

Imran_ruckus — Mon, 15 Jul 2024 20:44:53 GMT

Hi @Multop

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting conducted, the ICX-7150-C12P Switch remains unpowered even when plugged in, despite being connected to a verified power outlet. Not working after a reset as well. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to ruckus after hurricane

bullseyeward3 — Wed, 17 Jul 2024 14:00:44 GMT

I'm having similar issue post hurricane except my device is stuck and won't boot up. Honestly haven't received much assistance in the way of actionable help on this forum. I tried calling local company repping this equipment but haven't successfully found a solution.

Re: No power to ruckus after hurricane

Imran_ruckus — Wed, 17 Jul 2024 14:16:24 GMT

Hello @bullseyeward3

Greetings!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well.

Regarding the case raised by @Multop, it has now been closed. To prevent any confusion with previous posts, please create a new post here on the RUCKUS Lennar Support detailing the specific problem you are experiencing. Include a thorough description of the network issue and any troubleshooting steps you have already taken. This will enable us to provide you with accurate guidance and support.

Thank you once again for your understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community