topic Lennar home Access Point is dead. Since part is within warranty, need replacement. SN 922172003868 in RUCKUS Support for Lennar Homes

Lennar home Access Point is dead. Since part is within warranty, need replacement. SN 922172003868

ramgopaluv — Wed, 09 Nov 2022 21:14:52 GMT

Lennar home Access Point is dead. Since part is within warranty, need replacement. SN 922172003868. I can send Lennar home address once query is validated

Re: Lennar home Access Point is dead. Since part is within warranty, need replacement. SN 9221720038

Yarenis — Wed, 09 Nov 2022 21:28:05 GMT

Hi @ramgopaluv

1:Do you have another access point that is working?

2:Can you move the connection from the not working AP to the working AP port to ensure that the issue is not the port where is connected.

3:The Switch where the Access Point is connected, have other devices that are working fine?

Re: Lennar home Access Point is dead. Since part is within warranty, need replacement. SN 9221720038

ramgopaluv — Thu, 10 Nov 2022 07:02:49 GMT

Let me check and get back to you tomorrow

Re: Lennar home Access Point is dead. Since part is within warranty, need replacement. SN 9221720038

Yarenis — Thu, 10 Nov 2022 16:12:01 GMT

Hi @ramgopaluv

Run the Test and let me know the results.

Re: Lennar home Access Point is dead. Since part is within warranty, need replacement. SN 9221720038

M8 — Thu, 10 Nov 2022 16:47:12 GMT

Not working. Rukus has red light. Wireless printer, outside camera, Alexa and google all not working. Please create a ticket and replace rukus.

Re: Lennar home Access Point is dead. Since part is within warranty, need replacement. SN 9221720038

Vásquez_Fer — Fri, 11 Nov 2022 14:05:45 GMT

Hi @M8

Do you have you own post ? This is to keep the conversation order separate for each topic and for smoother communication.

We cannot approve or replace units without proper troubleshooting.

When the PWR light is solid red most of the times is indicating a firmware mismatch version.

1-Please try to disconnect the Ethernet cable from the ICX-1750 that goes to the Wireless Access Point , wait about 5 minutes and connect it back

Here is a guide with the connections in order to understand where is plug in each device

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

If that does not work we need to log in in one of the wireless access points :

How to Fix an AP Software mismatch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-an-AP-Software-mismatch/td-p/47199

Ruckus unleashed upgrade

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-unleashed-upgrade/td-p/47284

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Best Regards

Fernando Vasquez

Re: Lennar home Access Point is dead. Since part is within warranty, need replacement. SN 9221720038

ramgopaluv — Mon, 21 Nov 2022 22:39:19 GMT

I moved but it doesn’t help. Same problem

Re: Lennar home Access Point is dead. Since part is within warranty, need replacement. SN 9221720038

ramgopaluv — Mon, 21 Nov 2022 22:41:35 GMT

I tried swapping the access points still the AP is dead

Re: Lennar home Access Point is dead. Since part is within warranty, need replacement. SN 9221720038

ramgopaluv — Mon, 21 Nov 2022 22:43:01 GMT

When I moved another functional AP to the same it is working

Re: Lennar home Access Point is dead. Since part is within warranty, need replacement. SN 9221720038

ramgopaluv — Mon, 21 Nov 2022 22:45:37 GMT

Appears like something wrong with the AP.

Re: Lennar home Access Point is dead. Since part is within warranty, need replacement. SN 9221720038

Yarenis — Mon, 21 Nov 2022 22:46:34 GMT

Hi @ramgopaluv

Based on your troubleshooting you have done, you have confirmed that the AP is the only one affected, this unit must be RMA (return merchandise authorization) means replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired