topic No internet due to power outage in RUCKUS Support for Lennar Homes

No internet due to power outage

Micsan352 — Sun, 14 Jul 2024 14:10:19 GMT

Internet is out due to power outage. Tried hard reboot of ruckus icx7150-c12p with no luck. Also checked access point cables to laptop - no connection. Followed instructions for CLI.

right now, one access point is blinking slowly for PWR and CTL. The other access point is blinking green slowly for PWR

Re: No internet due to power outage

pinky_ruckus — Mon, 15 Jul 2024 14:05:04 GMT

Hello @Micsan352 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after the power outage.

From the pictures you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No internet due to power outage

Micsan352 — Tue, 16 Jul 2024 16:10:46 GMT

Thank you. The solution worked. What can I do to ensure the hardware/firmware is updated. Any app I can download?

Re: No internet due to power outage

pinky_ruckus — Tue, 16 Jul 2024 17:08:02 GMT

Hello @Micsan352 ,

Greetings!

Thank you for your response and glad to know that the issue is resolved now.

I also understand that you would like to upgrade the Switch version.

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No internet due to power outage

pinky_ruckus — Mon, 22 Jul 2024 15:14:36 GMT

Hello @Micsan352 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No internet due to power outage

pinky_ruckus — Tue, 23 Jul 2024 13:49:16 GMT

Hello @Micsan352 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No internet due to power outage

pinky_ruckus — Wed, 24 Jul 2024 18:27:43 GMT

Hi @Micsan352 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community