topic Re: Ruckus Unleased password reset in RUCKUS Support for Lennar Homes

Re: Ruckus Unleased password reset

jaxily — Fri, 12 Jul 2024 06:07:54 GMT

Help, it says The username:[admin] does not exist. I tried other user names and not sure what else to do from here.

Re: Ruckus Unleased password reset

jaxily — Fri, 12 Jul 2024 06:19:28 GMT

I have a mac and I am not able to connect using the VCP drivers. I tried using the dmg and brew with various cables, but the /dev/cu.SiLabs_Serial never shows up.

Re: Ruckus Unleased password reset

Imran_ruckus — Fri, 12 Jul 2024 12:55:29 GMT

Hi @jaxily

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed system.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you don’t know the login username/password, please try using the default username and password provided below.

Once you are able to log into the Unleashed system, please refer to the below RUCKUS Lennar Knowledge Base self-help articles and upgrade your RUCKUS Unleashed Access Points to the suggested version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Unleased password reset

Imran_ruckus — Tue, 16 Jul 2024 12:31:45 GMT

Hi @jaxily

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus Unleased password reset

Imran_ruckus — Fri, 19 Jul 2024 21:05:16 GMT

Hi @jaxily

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus Unleased password reset

Imran_ruckus — Tue, 23 Jul 2024 12:54:03 GMT

Hi @jaxily

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community