topic Icx 7150 has no power. Looking to replace in RUCKUS Support for Lennar Homes

Icx 7150 has no power. Looking to replace

prestonpowell — Wed, 10 Jul 2024 21:57:47 GMT

After power outage icx 7150 not power up. I have followed other forum suggestions and still no success. Currently all smart devices for home are currently not working because of the issue. Looking to replace.

Re: Icx 7150 has no power. Looking to replace

pinky_ruckus — Thu, 11 Jul 2024 15:00:01 GMT

Hi @prestonpowell ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Switch is not turning off after the power outage.
I would request you to perform a factory reset first on the Switch using a paper clip.
Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to hard reset the Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Also, please confirm if you performed reset multiple times.

If the reset doesn't work, could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet?

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Icx 7150 has no power. Looking to replace

prestonpowell — Thu, 11 Jul 2024 16:33:59 GMT

Hi. The unit is not powering on at all.

I have preformed the factory reset and have tried plugging into multiple outlets. The unit will still not turn on. I am requesting an new unit.

Re: Icx 7150 has no power. Looking to replace

pinky_ruckus — Thu, 11 Jul 2024 17:52:45 GMT

Hello @prestonpowell ,

Thank you for sharing the response.

To proceed with resolving the issue with your ICX-7150-C12P Switch, we kindly request that you follow the steps outlined below:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Icx 7150 has no power. Looking to replace

prestonpowell — Sat, 13 Jul 2024 19:34:14 GMT

It says I do not have permission to upload video. Is there an email I could send it to

Re: Icx 7150 has no power. Looking to replace

pinky_ruckus — Mon, 15 Jul 2024 16:13:56 GMT

Hello @prestonpowell ,

Thank you for the response.

I understand that you are facing issues while trying to share the pictures and videos and is asking for permission to upload.

Could you please confirm if you are trying to upload the video and pictures in the Google drive(not in the Community portal) as it already has permission to upload the video?

Please upload the pictures and videos on the drive mentioned below:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Icx 7150 has no power. Looking to replace

prestonpowell — Mon, 15 Jul 2024 18:19:52 GMT

Thank you. It's uploaded

Re: Icx 7150 has no power. Looking to replace

pinky_ruckus — Mon, 15 Jul 2024 18:29:32 GMT

Hello @prestonpowell ,

Thank you for your prompt response.

Could you please review the EXAMPLE VIDEOS and replicate the shooting style accordingly?

Show the plug of the ICX-7150-C12P Switch being connected to a working outlet. Simultaneously, display the light status on the switch.

Thank you once again.

Best regards,

Pinky Rajendran
RUCKUS Lennar Home Community

Re: Icx 7150 has no power. Looking to replace

prestonpowell — Tue, 16 Jul 2024 18:41:34 GMT

New videos uploaded

Re: Icx 7150 has no power. Looking to replace

pinky_ruckus — Tue, 16 Jul 2024 20:04:31 GMT

Hi @prestonpowell ,

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.