topic Re: Moved to a Lennar house and need help to finish set up. in RUCKUS Support for Lennar Homes

Moved to a Lennar house and need help to finish set up.

frank462 — Tue, 09 Jul 2024 01:24:14 GMT

Hello everyone hope ya'll doing great.

So I moved to this Lennar house and I noticed some devices and knew they are for wifi, so started digging up and investigate on how to use them and ended factory restarted all of them.

I have a RUCKUS ICX-7150-C12P which is hard wired to my ethernet router and I did the factory reset also did all the Switch Routing Code (SPR) issue using Command Line Interface (CLI).

Also Have (2) R510 which the PWR light is blinking and the CTL is green fixed other 3 lights are off.

(1) of my R510 is still showing on my wi-fi list as Configure.me-XXXXXX while the other one does no show at all.

Downloaded the Unleashed APP and managed to configurate one of my R510 (the one that says configure.me-XXXXXX but still doesnt change to the name I gave it also its on my network inside of unleashed app that shows over there once in a while. When I check my wi-fi and network It says no internet connection.

I need help please! its driving me crazy.

Re: Moved to a Lennar house and need help to finish set up.

frank462 — Tue, 09 Jul 2024 02:51:44 GMT

UPDATE!

I managed to make it work! so basically my ISP wire wasnt connected to the proper port in the Switch, it has to be connected on the 1-12 port area.

Now my new problem is that the second R510 I unplugged it and plugged it back again and it starts with a red light after few seconds it changed to flashing green and then no more lights comes on! it has a amber light on the port connection flashing which is the wire that comes from the switch, the wire connected in the switch is green.

Also I am having problems connecting to unleashed app manage network, im connected to my R510 which works great, open internet, youtube, etc. but wont connect to my unleashed app.

Re: Moved to a Lennar house and need help to finish set up.

Imran_ruckus — Tue, 09 Jul 2024 12:35:15 GMT

Hello @frank462

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

I trust this message finds you well.

Thank you for providing the information regarding the issues with your RUCKUS Access Point and the RUCKUS Unleashed application.

To address the issue, kindly disconnect the affected Access Point's cable from the current port on the RUCKUS ICX-7150-C12 Switch and reconnect it to any other available port numbered 1 through 12 on the switch (please refer to the screenshot below for guidance). After doing so, please verify if the issue persists.

Once the Access Point issue is resolved, I will be able to assist you further with configuring the RUCKUS Unleashed application, as it requires a properly functioning Access Point setup.

Thank you for your patience and understanding throughout this process.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Moved to a Lennar house and need help to finish set up.

frank462 — Tue, 09 Jul 2024 12:41:33 GMT

Hello! Thank you for answering my question quickly!
I already did that, switched the cable through other port and still does the same (turn red light on for few seconds then green power light flashes 3-5 times and then all lights off.) the PoE cable on the back of the R510 is flashing amber light, while in the switch is green.

also I checked to see if there was a power issue but no.

I’m on my phone and it does not let me attach any pictures I took some.

Re: Moved to a Lennar house and need help to finish set up.

Imran_ruckus — Tue, 09 Jul 2024 12:46:46 GMT

Hi @frank462

Thank you for the response and the update.

Could you please try to factory reset using your affected Access Point. Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

NOTE: As you have 2 R510 Access Points in your setup, remove the cables of any ONE Access Point (Working AP) from the Switch port, and perform the factory reset only on the ONE connected access point (affected AP). Once you complete it, connect the unplugged Access point cables back to the Switch port and it will sync up with the configurations from the factory reset Access Point.

Please try the process and let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Moved to a Lennar house and need help to finish set up.

frank462 — Tue, 09 Jul 2024 13:30:09 GMT

Already tried twice restarting the R510 from factory here some pictures . I’ll try to factory restart it again one more time following those steps.

Re: Moved to a Lennar house and need help to finish set up.

frank462 — Tue, 09 Jul 2024 13:31:07 GMT

Here some pictures.

Re: Moved to a Lennar house and need help to finish set up.

Imran_ruckus — Tue, 09 Jul 2024 13:40:51 GMT

Hi @frank462

Thank you for the update and the information.

Could you please confirm, restart means are you just trying to unplug the AP from power outlet and plug it back?

Please try to reset using a paper clip with web browser on a laptop. Refer to the below guide and video for the process.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Moved to a Lennar house and need help to finish set up.

frank462 — Tue, 09 Jul 2024 14:16:09 GMT

Sorry I meant factory reset, I did unplugged and plugged back the cable and moved it from different ports in the switch and also did the paper clip process probably 3-4 times, but I’ll have to try without the other R510 connected since I did it with it connected. I’ll update you as soon as I get home and do the process again!

Re: Moved to a Lennar house and need help to finish set up.

Imran_ruckus — Tue, 09 Jul 2024 14:38:24 GMT

Hi @frank462

Thank you for the response and the detailed explanation.

Yes, it has to be done by disconnecting the other APs. Please let me know the output once you perform the AP factory reset using web browser on a laptop.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Moved to a Lennar house and need help to finish set up.

frank462 — Tue, 09 Jul 2024 21:19:04 GMT

So been trying to factory reset with the paper clip but nothing happens. Still the same problem, disconnected the AP that was working and just left this one in another port and nothing. There is no Configure.me-XXXXXX like the other one in order to configúrate it. It seems like it’s death and not doing anything.
attached some pictures

Re: Moved to a Lennar house and need help to finish set up.

frank462 — Tue, 09 Jul 2024 22:48:22 GMT

I did the same steps as I did to the first one but it still does not work, tried everything. I made the factory reset on the switch and did all the troubleshoot, after that I did the factory reset on the first AP and managed to program it with the app and it’s working right now, but that second AP still nothing I’ve tried several times following the links provided and no results.

this is the image of the first AP

Re: Moved to a Lennar house and need help to finish set up.

Imran_ruckus — Wed, 10 Jul 2024 13:00:29 GMT

Hi @frank462

Greetings!!!

Thank you for your recent correspondence and update.

To further diagnose the issue with your RUCKUS R510 Access Point, I recommend the following steps:

1. Verify the Ethernet Cable: Please test with a different working Ethernet cable, as we have encountered instances where ceiling Ethernet cables have been damaged.

2. Power Testing with External Adapter: Attempt to power the R510 Access Point using an external 12 VDC adapter independent of the Switch PoE port cable. You can refer to the attached screenshot for guidance. Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/modem router combo device. If it powers up, please let me know which LEDs are on and what color with a picture.

Please proceed with these steps and let me know if you encounter any challenges or if you require further assistance.

Thank you for your patience and cooperation as we work towards resolving this issue.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Moved to a Lennar house and need help to finish set up.

frank462 — Wed, 10 Jul 2024 14:22:17 GMT

Hello! Thank you for helping me through all this. So I did both method and also connected the nonworking AP in the working AP spot and nothing. Same red light comes on and then changes to green light flashing and then no lights on.

Re: Moved to a Lennar house and need help to finish set up.

Imran_ruckus — Wed, 10 Jul 2024 14:26:04 GMT

Hello @frank462

Thank you for your response and the information provided on the private chat.

We kindly request that you connect your affected RUCKUS R510 Access Point (AP) to a functional power outlet and share both pictures and a single video showcasing the light status, the cord connected to the APs, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance.

For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.

Re: Moved to a Lennar house and need help to finish set up.

frank462 — Wed, 10 Jul 2024 20:05:33 GMT

Awesome, just entered that drive link and submitted the videos, please let me know if you received them

Re: Moved to a Lennar house and need help to finish set up.

Imran_ruckus — Wed, 10 Jul 2024 20:13:24 GMT

Hi @frank462

Greetings!!!

Thank you for the response and the information.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Moved to a Lennar house and need help to finish set up.

frank462 — Wed, 10 Jul 2024 20:24:35 GMT

Awesome, Thank you!