topic Re: Lennar ICX 7150-C12P Outage in RUCKUS Support for Lennar Homes

Lennar ICX 7150-C12P Outage

sgtjuarez — Fri, 04 Nov 2022 01:25:04 GMT

I have seen many related posts of people losing internet after a power outage. The response have advanced technical information. I need help to restore my internet step by step from the moment I log into the computer.

Thanks

Re: Lennar ICX 7150-C12P Outage

Vásquez_Fer — Fri, 04 Nov 2022 12:55:02 GMT

Hi @sgtjuarez

Hope you are doing well !

As a solution for now you can connect to your local router via Ethernet or Wi-Fi and your are not going to have connectivity issues from there

I will leave a short Guide about the normal setup for home users:

Where the main (white) box in your cabinet is the switch (ICX 7150-12CP)

And the boxes on the ceiling are the Wireless Access Points

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Why does this problem happen after a power failure/power outage? Because the switch after the reboot starts running a wrong code (routing) .

We have 2 ways to access to the Switch 1- In a logical way via Ip address (IPs are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

1-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-This guide show you how to access remotely to your switch

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

3-This guide contains the usernames and passwords if accessing on the switch ask you for that

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

4-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

1-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

2-Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘4’

Best Regards

Fernando Vasquez

Re: Lennar ICX 7150-C12P Outage

renotse — Sat, 05 Nov 2022 16:36:30 GMT

I have a icx 7150-c12p and single R510 Lennar setup. We experienced a repeated power outage. Afterwards the switch was unresponsive and my POE connected R510 was off and showed no LED activity. I unplugged the switch and re-plugged it in and have the same status. I have not tried a hard reset as I was cautious not to lose my configuration. I did try a terminal reset Please Help

I connected to the switch with my laptop via USB and PuTTY to serial in on com3 and entered reset

here is the log from the session

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2022.11.05 11:27:35 =~=~=~=~=~=~=~=~=~=~=~=

ICX7150-Boot>reset
resetting ...
device 0 offset 0x0, size 0xc0000
using GPIO[7] to reset

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Writing Shmoo values into flash .....

device 0 offset 0xbfe00, size 0x200
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 3 2 1 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
2 ecc_errors after reading 5b48000:5b49000
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary
device 0 offset 0x0, size 0xc0000
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 1b48000:1b49c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>

NAND read: device 0 offset 0x4000000, size 0x2000000
4 ecc_errors after reading 5b48000:5b49c00
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>

Re: Lennar ICX 7150-C12P Outage

Vásquez_Fer — Sat, 05 Nov 2022 16:52:51 GMT

Hi @renotse

Hope you are doing well !

Basically seems that your switch is stuck on boot mode ( flash or images are corrupted ) so is not able to boo up properly

Please try the following commands :

Boot_primary or boot_secondary to check if the switch is able to boot up in one the 2 images pre-installed

If that does not work we need to preform a software recovery

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Best Regards

Fernando Vasquez

Re: Lennar ICX 7150-C12P Outage

renotse — Sat, 05 Nov 2022 17:06:19 GMT

here is the session log

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2022.11.05 11:18:17 =~=~=~=~=~=~=~=~=~=~=~=

ICX7150-Boot>boot_primary
device 0 offset 0x0, size 0xc0000
BOOTING image from Primary

Re: Lennar ICX 7150-C12P Outage

renotse — Sat, 05 Nov 2022 17:14:08 GMT

That guide you link is a little tricky.

when I run pintenv I get the IP address of my Gateway. so I'm unclear how to proceed

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2022.11.05 11:55:40 =~=~=~=~=~=~=~=~=~=~=~=

ICX7150-Boot>printenv
baudrate=9600
ipaddr=192.168.1.1
uboot=mnz10115.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 99/16379 bytes
ICX7150-Boot>

Re: Lennar ICX 7150-C12P Outage

Vásquez_Fer — Sat, 05 Nov 2022 17:59:38 GMT

Hi @renotse

Here is the official guide

https://docs.commscope.com/bundle/fastiron-08092-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD2-B9B55E71ADE8.html

and Here is video link : https://www.youtube.com/watch?v=Ql22blH_CGo

Basically in simple words the TFTP server ( server it would be your PC ) the IP address '192.168.1.1' is your switch so you have to match this addressing between your PC-ICX to preform the software recovery

Like PC to have 192.168.1.2 and ICX switch 192.168.1.1 since they are under the same addressing range they can have connectivity and preform the software recovery .

You can omit the Gateway address if the connecting is PC to ICX

Best Regards

Fernando Vasquez

Re: Lennar ICX 7150-C12P Outage

syamantakomer — Mon, 07 Nov 2022 14:25:56 GMT

Try to flash the switch boot image using USB (assuming you don't have network access) and that should fix the issue.

Re: Lennar ICX 7150-C12P Outage

renotse — Wed, 09 Nov 2022 15:44:03 GMT

Thank you,

I was able to recover my ICX7150 and reinstall the software from files I have from a previous upgrade.

My desire now, is to upgrade the software to the most current and stable version. I would like you to guide me in the file selection and upgrade method. (there are lots of file options on the download page for my switch)

I have read this guide and plan to use it.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/m-p/46781

I'm confused if I need to to the intermediate upgrade or if I am able to go straight to the latest recommended version.

I am able to ssh into my ICX7150 and here is partial output from "show version" command

SSH@ICX7150-C12 Switch>show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Sep 22 2019 at 23:54:26 labeled as SPS08090d
(28660224 bytes) from Primary SPS08090d.bin (UFI)
SW: Version 08.0.90dT211
Compressed Primary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compiled on Thu Jan 31 03:08:55 2019

HW: Stackable ICX7150-C12-POE

Re: Lennar ICX 7150-C12P Outage

renotse — Wed, 09 Nov 2022 16:09:30 GMT

P.S. I am confused by this detail. I had 2 files to choose from when I reinstalled SPS08090d.bin or SPS08090dufi.bin. I chose SPS08090.bin, but my "show version" output refers to SPS08090d.bin (UFI).

Please elaborate on the difference in the UFI version

Re: Lennar ICX 7150-C12P Outage

Vásquez_Fer — Wed, 09 Nov 2022 16:11:58 GMT

Hi @renotse

Hope you are doing well !

Is great to hear that you were able to recover you ICX 7150 C12p !

You can go ahead and install the lasted version 9010d since you are already running 8090d UFI version.

Our recommendations is to use 8095g firmware version here is the link :

https://support.ruckuswireless.com/software/3409-ruckus-icx-fastiron-08-0-95g-ga-software-release-zip

The only file you need is the following shown in the image and marked it as 'yellow'

Best Regards

Fernando Vasquez

Re: Lennar ICX 7150-C12P Outage

renotse — Wed, 09 Nov 2022 16:18:47 GMT

I am confused by this detail. I had 2 files to choose from when I reinstalled SPS08090d.bin or SPS08090dufi.bin. I chose SPS08090.bin, but my "show version" output refers to SPS08090d.bin (UFI).

Please elaborate on my circumstance and the difference in the UFI version, and why my switch reports UFI when I did not install that version