topic Re: Existing/Used Ruckus Not working in RUCKUS Support for Lennar Homes

Existing/Used Ruckus Not working

sidgdocs — Mon, 08 Jul 2024 21:41:12 GMT

Hi I recently moved into a Lennar home with the ruckus equipment already installed and used from previous owner (They say it never worked for them). I have a ICX 7150-C12P connected to my wifi router. Only 2 lights are glowing (SYST - Orange and PWR - Green). There are 2 AP's connected to the switch and no lights on either of the APs.

Re: Existing/Used Ruckus Not working

Imran_ruckus — Tue, 09 Jul 2024 12:55:32 GMT

Hello @sidgdocs

Greetings!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well.

Thank you for providing the details regarding the issues with your RUCKUS setup in your recently moved Lennar Home.

Based on the information you've shared and the screenshot provided, it appears that the RUCKUS ICX-7150-C12P Switch is experiencing an issue where it is stuck in boot mode, indicated by both an Amber and a Green light.

Apologies for the inconvenience caused.

To assist you further, I recommend referring to the RUCKUS Lennar Knowledge Base self-help article linked below. This article provides a step-by-step guide to troubleshoot and resolve the issue:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the instructions in the article carefully. Should you encounter any challenges or require clarification at any point during the process, please do not hesitate to contact me. I am here to assist you.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Existing/Used Ruckus Not working

sidgdocs — Wed, 10 Jul 2024 19:16:57 GMT

Thank you for your response. I have tried to reset following the steps, but all the lights the PWR are blinking continues for more than a day and all except for PWR are Amber.

Re: Existing/Used Ruckus Not working

Imran_ruckus — Wed, 10 Jul 2024 19:25:23 GMT

Hi @sidgdocs

Greetings!!!

Thank you for the response and the update.

If reset doesn't work, the only way to fix is to perform a software recovery on the Switch.

Please refer to the same article for the software recovery process.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Existing/Used Ruckus Not working

sidgdocs — Wed, 10 Jul 2024 23:25:48 GMT

Hello Imran,

I have tried to follow the steps but am unable to proceed further from the Putty (in the article it is referring to COM3) since none of the computers I have have a network port can’t identify how to connect putty on my computer to the switch. Any help in that front is greatly appreciated.

Re: Existing/Used Ruckus Not working

Imran_ruckus — Thu, 11 Jul 2024 12:41:45 GMT

Hi @sidgdocs

Greetings!!!

Thank you for the response and the update.

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. Could you please check and confirm this once.

If you are unable to see the COM ports details, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, driver should be installed.

Link: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please check and let me know about the progress.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Existing/Used Ruckus Not working

Imran_ruckus — Fri, 12 Jul 2024 14:27:30 GMT

Hi @sidgdocs

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Existing/Used Ruckus Not working

Imran_ruckus — Tue, 16 Jul 2024 12:28:49 GMT

Hi @sidgdocs

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Existing/Used Ruckus Not working

Imran_ruckus — Fri, 19 Jul 2024 21:03:17 GMT

Hi @sidgdocs

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community