topic Re: Ruckus ICX 7150-C12P does not power on in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P does not power on

NorthKozar — Mon, 07 Nov 2022 16:24:22 GMT

This morning our ICX 7150-C12P switch went offline. We had no power outage or any other issues. No method gives it power, when plugging and unplugging, all LED lights blink amber and then nothing, it stays off. I’ve tried to reset and had the same result. I’ve tried a different power cord and same result. It seems to me that it is non-operational.

This device came with our Lennar built home. I’ve seen other posts about accessing command line but it isn’t even staying on. How am I supposed to resolve this so our home can have internet again?

Re: Ruckus ICX 7150-C12P does not power on

Yarenis — Mon, 07 Nov 2022 17:44:43 GMT

Hi @NorthKozar

Let me add the guide to gain access to the Switch, seems the unit may be stuck in boot mode, its no booting, if you cannot access to the Switch or while performing the software recovery there is an issue please share the results here.

Note:Please read the guides carefully before start the troubleshooting.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video)

https://www.youtube.com/watch?v=YXR4xhkw3q8

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Password Recovery on a Ruckus ICX(Tutorial video)

https://www.youtube.com/watch?v=XJS28DWbHM4

Re: Ruckus ICX 7150-C12P does not power on

NorthKozar — Tue, 08 Nov 2022 01:03:53 GMT

I followed along with the steps very closely, but there is no connection because the device seems to not be powered. I can't access the console of the ICX 7150 at all. It is plugged into different outlets with the same results. The lights blink on when plugged in, then it goes dark. I get no response from the Putty application OR the MobaXterm, it stays a blank screen and has no ability for me to type the commands as shown in the troubleshooting guides.

Since it isn't able to connect to access it and it seems that the ICX 7150 has no power, I'm not able to perform the Software recovery.

What am I supposed to do next?

This is what it looks like when plugging in.

Re: Ruckus ICX 7150-C12P does not power on

Vásquez_Fer — Tue, 08 Nov 2022 12:34:30 GMT

Hi @NorthKozar !

Hope you are doing well !

Yes , you are right this unit is totally dead based on the troubleshooting done.

This unit Should be RMA ( return merchandise authorization ) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez

Re: Ruckus ICX 7150-C12P does not power on

NorthKozar — Wed, 09 Nov 2022 16:03:59 GMT

Thank you, the RMA process has gone underway! Very happy to have this result, and that I will receive a replacement, thank you!

Re: Ruckus ICX 7150-C12P does not power on

Vásquez_Fer — Wed, 09 Nov 2022 16:14:32 GMT

More than Happy to assist you on this ! Please use a PSU/ Power protector to avoid this in the feature.

Have a great week !

Best Regards

Fernando Vasquez

Re: Ruckus ICX 7150-C12P does not power on

NorthKozar — Fri, 11 Nov 2022 02:37:46 GMT

For the record, it is and has always been plugged into a surge protector, where it is located.

Additionally, I got the new unit and now have more problems. Plugging it in resulted in a solid amber light and it was not providing PoE or doing anything. So, I followed along with the steps above for troubleshooting and was able to access the console this time, however I am not able to perform the software reset because I cannot type any commands into the console.

It doesn't appear that it is booting up and is stuck trying to boot, based on what I see in the log. What I get from the console log is below. It sits at this point for about 6-7 minutes, then starts over from the top.

Ruckus Networks Bootloader: 10.1.18T225 (Jul 13 2020 - 01:53:18 -0700) Booted from partition 1 DRAM: Validate Shmoo parameters stored in flash ..... failed! R04. Configure reference voltage R08. ZQ calibration ***** Interface.......: 0 **** VDL step size...: 11.261 ps **** UI size.........: 55.500 steps **** Shmoo type......: RD_EN *** UI shift........: Off or N/A *** Calib mode......: 2D Byte-wise *** Plot mode.......: 2D Byte-wise ** Byte............: 000 * Center X........: 000 * Center Y........: 000 00000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000111111111111 111111111111111111111111111111111111111111111111111111 111111111111111111111111111111112222222222222222222222 00000000001111111111222222222233333333334444444444555555 5556666666666777777777788888888889999999999000000000011 111111122222222223333333333444444444455555555556666666 667777777777888888888899999999990000000000111111111122 01234567890123456789012345678901234567890123456789012345 7890123456789012345678901234567890123456789012345678901 345678901234567890123456789012345678901234567890123456 890123456789012345678901234567890123456789012345678901 000 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 004 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 008 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 012 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 016 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 020 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 024 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 028 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 032 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 036 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 040 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 044 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 048 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 052 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 056 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 060 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 064 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ ***** Interface.......: 0 **** VDL step size...: 11.261 ps **** UI size.........: 55.500 steps **** Shmoo type......: RD_EN *** UI shift........: Off or N/A *** Calib mode......: 2D Byte-wise *** Plot mode.......: 2D Byte-wise ** Byte............: 001 * Center X........: 000 * Center Y........: 000 00000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000000111111111111 111111111111111111111111111111111111111111111111111111 111111111111111111111111111111112222222222222222222222 00000000001111111111222222222233333333334444444444555555 5556666666666777777777788888888889999999999000000000011 111111122222222223333333333444444444455555555556666666 667777777777888888888899999999990000000000111111111122 01234567890123456789012345678901234567890123456789012345 7890123456789012345678901234567890123456789012345678901 345678901234567890123456789012345678901234567890123456 890123456789012345678901234567890123456789012345678901 000 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 004 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 008 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 012 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 016 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 020 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 024 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 028 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 032 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 036 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 040 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 044 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 048 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 052 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 056 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 060 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 064 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ ***** Interface.......: 0 **** VDL step size...: 11.160 ps **** UI size.........: 56.000 steps **** Shmoo type......: RD_EXTENDED *** UI shift........: Off or N/A *** Calib mode......: 2D Byte-wise *** Plot mode.......: 2D Byte-wise ** Byte............: 000 * Center X........: 000 * Center Y........: 000 000000000000000000000000000000000000000000000000000000000 000000000000 000000000011111111112222222222333333333344444444445555555 556666666666 012345678901234567890123456789012345678901234567890123456 890123456789 028 ---------------------------------------------------------------------- 029 ---------------------------------------------------------------------- 030 ---------------------------------------------------------------------- 031 ---------------------------------------------------------------------- 032 ---------------------------------------------------------------------- 033 ---------------------------------------------------------------------- 034 ---------------------------------------------------------------------- 035 ---------------------------------------------------------------------- 036 ---------------------------------------------------------------------- 037 ---------------------------------------------------------------------- 038 ---------------------------------------------------------------------- 039 ---------------------------------------------------------------------- 040 ---------------------------------------------------------------------- 041 ---------------------------------------------------------------------- 042 ---------------------------------------------------------------------- 043 ---------------------------------------------------------------------- 044 ---------------------------------------------------------------------- 045 ---------------------------------------------------------------------- 046 ---------------------------------------------------------------------- 047 ---------------------------------------------------------------------- 048 ---------------------------------------------------------------------- 049 ---------------------------------------------------------------------- 050 ---------------------------------------------------------------------- 051 ---------------------------------------------------------------------- 052 ---------------------------------------------------------------------- 053 ---------------------------------------------------------------------- 054 ---------------------------------------------------------------------- 055 ---------------------------------------------------------------------- 056 ---------------------------------------------------------------------- 057 ---------------------------------------------------------------------- 058 ---------------------------------------------------------------------- 059 ---------------------------------------------------------------------- 060 ---------------------------------------------------------------------- ***** Interface.......: 0 **** VDL step size...: 11.160 ps **** UI size.........: 56.000 steps **** Shmoo type......: RD_EXTENDED *** UI shift........: Off or N/A *** Calib mode......: 2D Byte-wise *** Plot mode.......: 2D Byte-wise ** Byte............: 001 * Center X........: 000 * Center Y........: 000 000000000000000000000000000000000000000000000000000000000 000000000000 000000000011111111112222222222333333333344444444445555555 556666666666 012345678901234567890123456789012345678901234567890123456 890123456789 028 ---------------------------------------------------------------------- 029 ---------------------------------------------------------------------- 030 ---------------------------------------------------------------------- 031 ---------------------------------------------------------------------- 032 ---------------------------------------------------------------------- 033 ---------------------------------------------------------------------- 034 ---------------------------------------------------------------------- 035 ---------------------------------------------------------------------- 036 ---------------------------------------------------------------------- 037 ---------------------------------------------------------------------- 038 ---------------------------------------------------------------------- 039 ---------------------------------------------------------------------- 040 ---------------------------------------------------------------------- 041 ---------------------------------------------------------------------- 042 ---------------------------------------------------------------------- 043 ---------------------------------------------------------------------- 044 ---------------------------------------------------------------------- 045 ---------------------------------------------------------------------- 046 ---------------------------------------------------------------------- 047 ---------------------------------------------------------------------- 048 ---------------------------------------------------------------------- 049 ---------------------------------------------------------------------- 050 ---------------------------------------------------------------------- 051 ---------------------------------------------------------------------- 052 ---------------------------------------------------------------------- 053 ---------------------------------------------------------------------- 054 ---------------------------------------------------------------------- 055 ---------------------------------------------------------------------- 056 ---------------------------------------------------------------------- 057 ---------------------------------------------------------------------- 058 ---------------------------------------------------------------------- 059 ---------------------------------------------------------------------- 060 ---------------------------------------------------------------------- ***** Interface.......: 0 **** VDL step size...: 11.261 ps **** UI size.........: 55.500 steps **** Shmoo type......: WR_EXTENDED *** UI shift........: Off or N/A *** Calib mode......: 1D Byte-wise *** Plot mode.......: 1D Bit-wise 00000000000000000000000000000000000000000000000000000000 000000000000 00000000001111111111222222222233333333334444444444555555 555666666666 01234567890123456789012345678901234567890123456789012345 789012345678 000 --------------------------------------------------------------------- 001 --------------------------------------------------------------------- 002 --------------------------------------------------------------------- 003 --------------------------------------------------------------------- 004 --------------------------------------------------------------------- 005 --------------------------------------------------------------------- 006 --------------------------------------------------------------------- 007 --------------------------------------------------------------------- 008 --------------------------------------------------------------------- 009 --------------------------------------------------------------------- 010 --------------------------------------------------------------------- 011 --------------------------------------------------------------------- 012 --------------------------------------------------------------------- 013 --------------------------------------------------------------------- 014 --------------------------------------------------------------------- 015 --------------------------------------------------------------------- ***** Interface.......: 0 **** VDL step size...: 11.061 ps **** UI size.........: 56.500 steps **** Shmoo type......: ADDR_EXTENDED *** UI shift........: Off or N/A *** Calib mode......: 1D Word-wise *** Plot mode.......: 1D Word-wise 000000000000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000011111111111111 11111111111111111111111111 000000000011111111112222222222333333333344444444445555555 55666666666677777777778888888888999999999900000000001111 11111222222222233333333334 012345678901234567890123456789012345678901234567890123456 89012345678901234567890123456789012345678901234567890123 56789012345678901234567890 000 --------------------------------------------------------------------------------------------------------------------------------------------- ***** Interface.......: 0 **** Shmoo type......: CTRL_EXTENDED *** Quick Shmoo.....: On *** Plot............: Off *** Copying.........: VDL_STEP ** From............: AD00 - AD09 ** To..............: AD10 - WE_N

Re: Ruckus ICX 7150-C12P does not power on

Vásquez_Fer — Fri, 11 Nov 2022 12:14:27 GMT

Hi @NorthKozar !

sorry for the inconvenience with this new unit

1-Make sure its a good power cable/cord and a well know power outlet.

This unit Should be RMA again.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez

Re: Ruckus ICX 7150-C12P does not power on

mgathuma — Tue, 06 Dec 2022 02:52:50 GMT

Hello

My Ruckus 7150 does not power on and will not let me run software recovery using Putty or the MobaXterm option. Please advise on the next step since I have lost all connectivity to all my POE equipment at the house.

Re: Ruckus ICX 7150-C12P does not power on

Vásquez_Fer — Tue, 06 Dec 2022 12:05:15 GMT

Hi @mgathuma

Please create your own post to have smooth communication and provide the next step

Best Regards

Fernando Vasquez