topic Re: 2.4ghz not working/5g working in RUCKUS Support for Lennar Homes

2.4ghz not working/5g working

Leelambert334 — Sat, 06 Jul 2024 11:06:11 GMT

Hookinging up third party router allows both networks to work but without it only 5g works. I've reset it and still same issue

Re: 2.4ghz not working/5g working

pinky_ruckus — Mon, 08 Jul 2024 16:31:02 GMT

Hi @Leelambert334 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing issues with the Internet connectivity on your RUCKUS setup and 2.4 GHz not working.

Could you please log into the unleashed system and share the screen shot showing the below details?

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: 2.4ghz not working/5g working

pinky_ruckus — Fri, 12 Jul 2024 15:29:46 GMT

Hello @Leelambert334 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: 2.4ghz not working/5g working

pinky_ruckus — Tue, 16 Jul 2024 17:37:01 GMT

Hello @Leelambert334 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.