topic Re: Switch has no power in RUCKUS Support for Lennar Homes

Switch has no power

kristenrwillis — Sun, 07 Jul 2024 20:54:40 GMT

Hi there,

I own a Lennar home and we have a Ruckus ICX 7150-C12p and it suddenly stopped working- does not look like it has power. I have tried it in different outlets, and tried doing a factory reset over 20 times. When I do the factory reset all the lights flash once yellow and then go out. Even if I continue holding the reset button the lights don’t come back on. I have also tried to do the reset using a computer (found the instructions from another forum question)and no luck. Only one of the three websites that are given work. Please help! Thank you!

Re: Switch has no power

Imran_ruckus — Mon, 08 Jul 2024 13:07:18 GMT

Hi @kristenrwillis

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed with resolving the issue with your ICX-7150-C12P Switch, we kindly request that you follow the steps outlined below:

1. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Switch has no power

kristenrwillis — Mon, 08 Jul 2024 14:26:12 GMT

Good morning Imran,

thank you for your message. Here are the photos you requested.

Re: Switch has no power

Imran_ruckus — Mon, 08 Jul 2024 14:35:18 GMT

Hi @kristenrwillis

Thank you for the response and the information.

Also, please share the VIDEO as per the guidelines explained in my previous post.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch has no power

kristenrwillis — Mon, 08 Jul 2024 18:07:45 GMT

Sorry Imran. Can you please provide the link to upload the video? I have the video just not sure how to upload it. Thank you

Re: Switch has no power

Imran_ruckus — Mon, 08 Jul 2024 18:09:27 GMT

Hi @kristenrwillis

Thank you for the response.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Switch has no power

kristenrwillis — Mon, 08 Jul 2024 19:45:23 GMT

I’m so sorry. I don’t know how to upload it to this link. Can you give more instructions please?

Re: Switch has no power

Imran_ruckus — Mon, 08 Jul 2024 19:57:11 GMT

Hi @kristenrwillis

Thank you for the response.

You can just drag and drop the video file on the drive screen it will get uploaded in some time. (As highlighted in the below screenshot)

Please try and let me know.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch has no power

kristenrwillis — Mon, 08 Jul 2024 20:41:32 GMT

The video is on my iPhone and I cant drag and drop it to this google drive. Is there another option?

Re: Switch has no power

Imran_ruckus — Mon, 08 Jul 2024 20:57:47 GMT

Hi @kristenrwillis

Thank you for the response.

Please log into the Gmail and try adding the video from your mobile.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch has no power

kristenrwillis — Mon, 08 Jul 2024 22:10:39 GMT

I have figured it out. Please let me know you have received it. Thank you.

Re: Switch has no power

Imran_ruckus — Tue, 09 Jul 2024 12:23:44 GMT

Hi @kristenrwillis

Greetings!!!

Thank you for the response and the Video.

Could you please confirm, once the Switch is plugged to a working power outlet does all LEDs blink amber for a moment and goes dark?

If yes, please share a video of the same.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch has no power

kristenrwillis — Tue, 09 Jul 2024 13:56:24 GMT

Yes, once plugged into power the yellow lights blink once then go dark and no other lights appear. A video has been uploaded via the link you sent previously.

thank you

kristen

Re: Switch has no power

Imran_ruckus — Tue, 09 Jul 2024 14:27:02 GMT

Hi @kristenrwillis

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. Even tried hard reset. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch has no power

kristenrwillis — Tue, 09 Jul 2024 14:38:21 GMT

Thank you so much for your assistance. When should I expect this to be replaced and will someone come out to set it up?

Re: Switch has no power

Imran_ruckus — Tue, 09 Jul 2024 14:42:06 GMT

Hi @kristenrwillis

Thank you for the response.

Please file the RMA/Replacement request via chat using the link shared in my previous post. Once completed, you will receive it at the earliest.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch has no power

kristenrwillis — Tue, 09 Jul 2024 15:06:49 GMT

Does someone come out to replace it?

Re: Switch has no power

Imran_ruckus — Tue, 09 Jul 2024 18:43:41 GMT

Hello @kristenrwillis

Thank you for your prompt response.

We regret to inform you that we are unfamiliar with this particular process, as our primary focus is providing technical assistance.

It is likely that your item will be delivered through a courier partner.

If you have any further inquiries regarding this matter, please feel free to contact us using the same chat link.

Thank you once again for your understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community