Ruckus unleash

simp85 — Sat, 06 Jul 2024 22:44:09 GMT

I can't login to my my rucks unleashed app. I have used the admin an sp-admin an it doesn't work. Can you please help?

Re: Ruckus unleash

pinky_ruckus — Mon, 08 Jul 2024 14:32:10 GMT

Hello @simp85 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing issues logging into your unleashed app with the credentials.

This may happen when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.15.6.12.304 which is recently released.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

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Ruckus unleash

Re: Ruckus unleash