topic Re: Unleashed App not working - iPhone and Browser in RUCKUS Support for Lennar Homes

Re: Unleashed App not working - iPhone and Browser

seanvanlandingh — Tue, 02 Jul 2024 20:52:05 GMT

Has this issue been resolved yet? I an unleashed network with 4 R310 devices. I am not able to access the network remotely anymore through the mobile app.

Re: Unleashed App not working - iPhone and Browser

Imran_ruckus — Tue, 02 Jul 2024 21:03:11 GMT

Hi @seanvanlandingh

Greetings!!!

Thank you for reaching out to the Lennar Home Community.

I hope this message finds you well.

We appreciate the detailed information you have provided.

Based on your description, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application and web browser.

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed App not working - iPhone and Browser

seanvanlandingh — Tue, 02 Jul 2024 21:37:07 GMT

Thank you for your help. Can you tell me how I can share a screenshot with you? Can I send a reply to an email address?

Re: Unleashed App not working - iPhone and Browser

Imran_ruckus — Wed, 03 Jul 2024 12:36:09 GMT

Hi @seanvanlandingh

Greetings!!!

Thank you for the response.

Before uploading the photos or any screenshots please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed App not working - iPhone and Browser

seanvanlandingh — Thu, 04 Jul 2024 14:34:58 GMT

Thanks for your help. My access points are updated to the latest version of the firmware. I am able to access them through a web browser when connected to my local network.

The issue is that I can no longer access remotely through the iOS app. See screenshot of the app below.

Error message when logging into appVersion

Re: Unleashed App not working - iPhone and Browser

Imran_ruckus — Thu, 04 Jul 2024 15:58:31 GMT

Hello @seanvanlandingh

Greetings!!!

I hope this message finds you well.

Thank you for your prompt response and the update provided.

Could you kindly uninstall the current version of the Unleashed application from your iOS smartphone and install the latest available version? After doing so, please attempt to log in again.

If you have already completed this step, could you please share the version number of the Unleashed mobile application currently installed on your smartphone?

Please feel free to reach out if you have any questions or require further assistance regarding this matter.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed App not working - iPhone and Browser

seanvanlandingh — Sat, 06 Jul 2024 14:32:32 GMT

I have uninstalled the app and reinstalled. It still does not work.
The version of the iOS app is 12.145.2

Re: Unleashed App not working - iPhone and Browser

seanvanlandingh — Mon, 08 Jul 2024 10:47:58 GMT

I logged in through Google and this fixed the problem. Thank you.

Re: Unleashed App not working - iPhone and Browser

Imran_ruckus — Mon, 08 Jul 2024 13:00:33 GMT

Hi @seanvanlandingh

Greetings!!!

Thank you for your response.

I'm pleased to hear that the issue has been resolved.

We appreciate your patience and cooperation throughout this process.

Thank you once again for reaching out to RUCKUS Lennar Home Community. Please don't hesitate to contact us if you have any further questions or require assistance in the future.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community