topic Re: power surge at house. lights on three access points not working / lighting up in RUCKUS Support for Lennar Homes

power surge at house. lights on three access points not working / lighting up

Jacoby1 — Mon, 01 Jul 2024 17:52:28 GMT

major power surge at house. main Ruckus hub was plugged into APC surge back up in AV Closet. Att modem seems to have been knocked out from surge, replacement on way. lights on three access points not working / lighting up. Main hub lights on back still lighting up! please help.

Re: power surge at house. lights on three access points not working / lighting up

Imran_ruckus — Mon, 01 Jul 2024 18:16:40 GMT

Hello @Jacoby1

Greetings!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well.

Thank you for providing the information regarding your RUCKUS setup.

To assist you further, could you please address the following queries:

1. Please refer to the image below and share a picture showing the light status and the full panel cable connections to the Switch ports.

2. Could you specify how many Access Points are currently connected to the ICX-7150-C12P Switch?

Additionally, please provide pictures of the switch displaying the status of the lights and the cable connections to the Switch ports.

Before uploading the photos, please log in to your RUCKUS account where you can upload the images.

Please respond with answers to all the queries above, and feel free to ask if you have any questions regarding this matter.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: power surge at house. lights on three access points not working / lighting up

Jacoby1 — Tue, 02 Jul 2024 19:37:41 GMT

3 ACCESS POINTS CONNECTEDMODEL NUMBER OF RUCKUS

Re: power surge at house. lights on three access points not working / lighting up

Imran_ruckus — Tue, 02 Jul 2024 19:58:23 GMT

Hi @Jacoby1

Greetings!!!

Thank you for your response and the information provided.

Regarding the status of the RUCKUS ICX-7150-C12P Switch, it appears that the switches are operating normally. However, the Power over Ethernet (PoE) ports on the switch may have been disabled, resulting in the Access Points not receiving power.

To troubleshoot and resolve this issue, please refer to the following RUCKUS Lennar Knowledge Base article:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

This article provides detailed steps to diagnose and rectify the lack of power to Access Points connected to the ICX-7150-C12P Switch.

Should you encounter any difficulties during this process, please do not hesitate to reach out for further assistance.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: power surge at house. lights on three access points not working / lighting up

Imran_ruckus — Fri, 05 Jul 2024 13:27:05 GMT

Hi @Jacoby1

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: power surge at house. lights on three access points not working / lighting up

Jacoby1 — Tue, 09 Jul 2024 01:22:43 GMT

i am home from work and trying to figure it out right now. will update shortly. thank you for checking in

Re: power surge at house. lights on three access points not working / lighting up

Imran_ruckus — Tue, 09 Jul 2024 12:26:35 GMT

Hello @Jacoby1

I hope this message finds you well.

Thank you for your prompt response and the provided update.

Should you encounter any challenges during the troubleshooting process, please do not hesitate to contact me for assistance.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: power surge at house. lights on three access points not working / lighting up

Imran_ruckus — Fri, 12 Jul 2024 14:24:28 GMT

Hi @Jacoby1

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: power surge at house. lights on three access points not working / lighting up

Imran_ruckus — Tue, 16 Jul 2024 12:27:17 GMT

Hi @Jacoby1

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: power surge at house. lights on three access points not working / lighting up

Imran_ruckus — Fri, 19 Jul 2024 21:01:41 GMT

Hi @Jacoby1

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community