topic Re: Accessing Ruckus in RUCKUS Support for Lennar Homes

Accessing Ruckus

beamancr — Sun, 30 Jun 2024 20:27:34 GMT

I am unable to access by cell phone application or directly using a MAC laptop computer. I am looking to change the password and monitor the connections at my home. I have tried to access the device directly by using a USC cable, but upon connection I get zero activity. Additionally, I have tried to access or use the unleashed.ruckuswireless.com URL but am unable to connect.

Please help!

-Chris

Re: Accessing Ruckus

beamancr — Sun, 30 Jun 2024 20:48:02 GMT

the device is a Ruckus ICX 7150-C12P

Re: Accessing Ruckus

Imran_ruckus — Mon, 01 Jul 2024 17:31:20 GMT

Hello @beamancr

Greetings!

Thank you for reaching out to Lennar Home Community.

I hope this message finds you well. I appreciate the detailed information you have provided. Based on the case description, it seems that you are encountering difficulties logging into the RUCKUS Unleashed application via a web browser.

To resolve this issue, please follow these steps:
1. Log in to your Unleashed system using a LAPTOP WEB BROWSER and enter the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ once again. Ensure that you are connected to the RUCKUS Wi-Fi Network.
2. If you are unable to access using the link above and do not know the IP Address of the Access Points, refer to the guide to locate the IP Address of the Access Point.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863
3. Once you have found the IP Address of the Access Point, you should see the Unleashed dashboard as depicted in the below screenshot. Please attempt to log in again.

Please feel free to reach out if you have any further questions or concerns regarding this matter.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Accessing Ruckus

Imran_ruckus — Tue, 02 Jul 2024 20:29:51 GMT

Hi @beamancr

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Accessing Ruckus

beamancr — Tue, 02 Jul 2024 22:27:31 GMT

I was able to access through the laptop, but the phone application is still not working--despite uninstalling and reinstalling the iOS phone application.

Re: Accessing Ruckus

beamancr — Tue, 02 Jul 2024 22:51:48 GMT

Does this tell you anything? Could it impact the phone application. Is the device's software up to date?

Re: Accessing Ruckus

Imran_ruckus — Wed, 03 Jul 2024 12:30:24 GMT

Hi @beamancr

Greetings!!!

I hope this message finds you well.

We appreciate the detailed information you have provided.

The RUCKUS Unleashed application issue you are facing commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Please confirm once you complete the above process to assist you fix the Unleashed Switch Disconnected status which doesn't play any role in Unleashed application login issue.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Accessing Ruckus

Imran_ruckus — Fri, 05 Jul 2024 13:26:08 GMT

Hi @beamancr

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Accessing Ruckus

Imran_ruckus — Tue, 09 Jul 2024 12:57:39 GMT

Hi @beamancr

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Accessing Ruckus

Imran_ruckus — Fri, 12 Jul 2024 14:23:39 GMT

Hi @beamancr

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community