topic Re: Wireless ports not powered in RUCKUS Support for Lennar Homes

Wireless ports not powered

pmorales — Wed, 03 Jul 2024 01:40:39 GMT

Ports not powered after outage

Re: Wireless ports not powered

pinky_ruckus — Wed, 03 Jul 2024 13:41:36 GMT

Hello @pmorales ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Access points or the extenders are not powering up after the power outage.

Also, from the picture you shared, the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Wireless ports not powered

pmorales — Wed, 03 Jul 2024 16:13:43 GMT

This is beyond frustrating!!! I've tried resetting 15 times still won't work. I've tried software recovery and still won't work. Is it possible the switch is bad and I need to purchase another one?

Re: Wireless ports not powered

pinky_ruckus — Wed, 03 Jul 2024 16:29:41 GMT

Hello @pmorales ,

Thank you for the response.

I really apologize for the inconvenience caused.

I understand that the ethernet port is different from that of the Switch.

If the laptop does not have an Ethernet port, kindly use an external dock connector that includes various ports, ensuring it has an RJ45 port.

Connect the external dock to the laptop.

Please make sure that both the cables is must during the software recovery process.

Also, could you please update at which point you are getting stuck and please share a screenshot for the same.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Wireless ports not powered

pmorales — Wed, 03 Jul 2024 16:55:26 GMT

1. downloaded putty:

which one do i pick

2. download repository

3. download this link: https://github.com/peacepenguin/tftpd64/releases

and got this page:

Re: Wireless ports not powered

Imran_ruckus — Wed, 03 Jul 2024 17:51:04 GMT

Hello @pmorales

Greetings!!!

I hope this message finds you well.

Thank you for your prompt response and update.

I apologize for the delayed reply.

Please access the following Google Drive link to download the applications:

https://drive.google.com/drive/folders/1vJZC6HkGGb8O4pg-rXI46Bz4S2VCL4PC

Should you encounter any difficulties during the process, please do not hesitate to reach out.

Once again, thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Wireless ports not powered

Imran_ruckus — Wed, 03 Jul 2024 19:44:07 GMT

Hi @pmorales

Could you please confirm if you were able to download/install the application and proceed further?

Should you encounter any difficulties during the process, please do not hesitate to reach out.

Once again, thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Wireless ports not powered

pmorales — Wed, 03 Jul 2024 20:08:59 GMT

I had to step away for a bit. I just download the two files from the google drive.

Re: Wireless ports not powered

Imran_ruckus — Wed, 03 Jul 2024 20:21:14 GMT

Hi @pmorales

Thank you for the response and the update.

Please let me know if you need help or stuck at any point during the process.

Once again, thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Wireless ports not powered

Imran_ruckus — Fri, 05 Jul 2024 13:28:25 GMT

Hi @pmorales

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Wireless ports not powered

Imran_ruckus — Tue, 09 Jul 2024 13:00:16 GMT

Hi @pmorales

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community