topic Re: ICX 7150-C12P (not powering on, no status lights) in RUCKUS Support for Lennar Homes

ICX 7150-C12P (not powering on, no status lights)

tlad — Sat, 29 Jun 2024 07:41:55 GMT

Hello,

My Ruckus ICX 7150 switch went out this evening. I have read through several of the posts, tried the troubling shooting options for hours and the device will not turn on. I have taken pictures and video per the request in other posts. I have included the pictures below and uploaded the video to the google url. I look forward to any further assistance you can provide.

Re: ICX 7150-C12P (not powering on, no status lights)

Imran_ruckus — Mon, 01 Jul 2024 12:15:22 GMT

Hi @tlad

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you have provided regarding the issues with your RUCKUS ICX-7150-C12P not powering up.

To further diagnose the issue with your ICX-7150-C12P Switch, we kindly request that you connect it to a functioning power outlet and provide us with both pictures and a video (As the video you shared does not meet showing the required information) showcasing the current status of the lights, along with the cord connected to the Switch and a working power outlet. For your convenience, we have provided examples below for reference.

For the video, please utilize the following link to upload it: (Refer to the EXAMPLE VIDEOS from the drive link and shoot your video the same way)

As the video you shared does not meet showing the required information. In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any questions or require assistance during this process, please do not hesitate to reach out to us. We are here to ensure a seamless resolution to the issue you're encountering.

Thank you once again for your cooperation, patience, and understanding in this matter.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX 7150-C12P (not powering on, no status lights)

tlad — Tue, 02 Jul 2024 02:40:43 GMT

Attached are the the additional photos that you requested. I have also uploaded a new video.

Re: ICX 7150-C12P (not powering on, no status lights)

Imran_ruckus — Tue, 02 Jul 2024 12:39:45 GMT

Hi @tlad

Greetings!!!

Thank you for the response and the update.

Could you please confirm if the all the Switch LEDs blink amber and goes dark as soon as you plug it into a power outlet?

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P (not powering on, no status lights)

tlad — Tue, 02 Jul 2024 14:53:37 GMT

Hello Imran,

Yes, that’s correct. As soon as you plug it in the lights flash really quick and then go out. If you blink, you’ll miss it. Thank you!

Re: ICX 7150-C12P (not powering on, no status lights)

Imran_ruckus — Tue, 02 Jul 2024 15:03:56 GMT

Hi @tlad

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source and tried to reset. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.