topic Wi-Fi not working consistently after power surge in RUCKUS Support for Lennar Homes

Wi-Fi not working consistently after power surge

mra61 — Tue, 02 Jul 2024 02:20:39 GMT

Hi There,

We had a power outage a few days ago and our WiFi has not been working consistently since, especially on our Apple devices. I read through a few articles and I saw that accessing the Unleashed Dashboard was step 1. As shown below, our switch is saying its disconnected.

I saw a similar post to mine where step 2 was to log into the switch using the IP address. I tried posting the IP address (192.168.1.68) into my Firefox browser window, but a login screen didn't pop up. It just kept spinning until it finally timeout out.

I've unplugged and pulled back in the switch multiple times, all lights I can see on the switch are green.

Any idea what I can do to get this fixed?

Re: Wi-Fi not working consistently after power surge

mra61 — Tue, 02 Jul 2024 02:56:50 GMT

UPDATE
I went into the Access Points and updated them all to the current version. Now my Switch says the following:

Re: Wi-Fi not working consistently after power surge

pinky_ruckus — Tue, 02 Jul 2024 13:32:22 GMT

Hi @mra61,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing issues with your Wifi after the power outage.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

We also need to check which version the Switch is currently running and few Switch configurations..

Please follow the below steps and help us with the queries,

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Wi-Fi not working consistently after power surge

mra61 — Tue, 02 Jul 2024 14:42:28 GMT

Thanks for your reply, I downloaded LanScan and performed the scan. I got the list of devices and the only Ruckus Devices showing are myWireless Access Points (identified by their mac addresses). There is no device on the list (even under different vendors) that matches the MAC Address shown in the Unleashed Dashboard (c0:c5:20:ab:23:15)

Re: Wi-Fi not working consistently after power surge

pinky_ruckus — Tue, 02 Jul 2024 16:02:32 GMT

Hello @mra61 ,

Thank you for the update.

From the update you shared, I understand that you are not getting the Switch IP address while performing the IP Scan.

I would suggest you to please perform a factory reset on the Switch. After performing the factory reset, Kindly reboot the router of the ISP and then perform an IP Scan again to obtain the IP address of the Switch.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to perform the factory reset of the Switch.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Wi-Fi not working consistently after power surge

mra61 — Tue, 02 Jul 2024 21:47:06 GMT

Hello,

I conducted the factory reset and ran the LanScan again. The switch appeared in the scan, but it is red. When I try to do the ssh in the command prompt I get this message.

Re: Wi-Fi not working consistently after power surge

pinky_ruckus — Wed, 03 Jul 2024 14:58:24 GMT

Hello @mra61 ,

Thank you for sharing the update.

Could you please check again and confirm if the host is still showing as down?

Also, I would request you to please use the IP address of the Switch to login to GUI of the switch using the web browser.

Please click on Login option and try to access the Switch GUI using the login credentials.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.