topic Re: R320 Access Point Ceiling Mount With No Power in RUCKUS Support for Lennar Homes

R320 Access Point Ceiling Mount With No Power

Sully — Mon, 01 Jul 2024 17:32:31 GMT

We recently purchased a Lenar home. The unit has no power. Any suggestions where to start here.

Re: R320 Access Point Ceiling Mount With No Power

pinky_ruckus — Mon, 01 Jul 2024 20:56:23 GMT

Hi @Sully ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are looking for assistance with your RUCKUS setup on your new Lennar home.

Please verify the connections from the access points and ICX 7150 -C12 P that the cable seems to be in good conditions. Also, the ethernet cable should be connected to 1 of 12 ports in the switch.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Once you confirm the RUCKUS devices are connected as per the above description, You can try connecting to the Wi-Fi network from the RUCKUS Access Points using the credentials provided on the Networking Device holding cabin. (Please refer to the below screenshot)

If the login username and password don’t work, you need to factory reset your RUCKUS Access Points and configure them with a new Wi-Fi network/SSID. Please refer to the below RUCKUS Lennar Knowledge base self-help article for the Access Points factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R320 Access Point Ceiling Mount With No Power

pinky_ruckus — Tue, 02 Jul 2024 21:42:18 GMT

Hello @Sully ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R320 Access Point Ceiling Mount With No Power

Sully — Wed, 03 Jul 2024 17:55:04 GMT

Pinky, after looking into our equipment more thoroughly it looks like we are.missing these two pieces of equipment. We have a router/modem combo. Can you let me know what other equipment we need. Thanks, Sully

Re: R320 Access Point Ceiling Mount With No Power

pinky_ruckus — Wed, 03 Jul 2024 18:30:48 GMT

Hello @Sully ,

Thank you for the response.

I understand that you are having a modem/router combo installed at your home through your ISP.

It does not necessarily have to be 2 separate devices, as you have a device combo, the ethernet cable should be connected from the modem/router combo device to one of the 12 ports in the Switch as shown in the below picture.

Could you also confirm if there are Access points connected to the Switch?

If yes, please confirm the number of APs.

Also, I request you to please share the connection ports picture of the Switch and the number of devices involved in Ruckus setup for us to assist you further.

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R320 Access Point Ceiling Mount With No Power

Sully — Tue, 09 Jul 2024 16:48:59 GMT

Hi Pinky,

I'm unable to attach pictures for some reason. We don't have an ICX7150-C12P we do have an access point on the ceiling

We purchased a router/ combo that's the only equipment we have. I'm assuming we will need to purchase an ICX 7150. Thanks for the communication here.

Re: R320 Access Point Ceiling Mount With No Power

Sully — Tue, 09 Jul 2024 16:55:01 GMT

Pinky, Here is picture of what we have. We also have an access point installed on the ceiling. Thanks Sully

Re: R320 Access Point Ceiling Mount With No Power

pinky_ruckus — Tue, 09 Jul 2024 17:43:26 GMT

Hello @Sully ,

Greetings!

Thank you for sharing the picture.

I understand that the switch is not installed in the setup.

The modem/router combo should be connected to the Ruckus switch using one of the 12 ports, and the access points should also be connected to one of these 12 ports.

Once the devices are connected as shown in the initial picture we shared, you can try accessing the Ruckus network.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to setup Ruckus devices
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Re: R320 Access Point Ceiling Mount With No Power

Sully — Tue, 09 Jul 2024 17:58:15 GMT

I apolo6for all the questions. We don't have an Ruckus switch. The former owners removed it. I'm assuming we will need to purchase one. It looks like they are very expensive. Please Advise.

Re: R320 Access Point Ceiling Mount With No Power

pinky_ruckus — Tue, 09 Jul 2024 18:21:16 GMT

Hello @Sully ,

Thank you for your response.

I understand that there is an access point on the ceiling. Could you please confirm if this is the only access point in your home, or do you have additional access points?

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R320 Access Point Ceiling Mount With No Power

Sully — Tue, 09 Jul 2024 18:56:11 GMT

Yes, we have hust one acess point. I'm assuming we will need to purchase a Ruckus switch port since there wasn't one in the home when we purchased it.

Re: R320 Access Point Ceiling Mount With No Power

Imran_ruckus — Tue, 09 Jul 2024 19:55:12 GMT

Hello @Sully

Greetings!!!

Thank you for your recent correspondence and confirmation.

If you do not possess multiple devices and wish to utilize a Single Access Point (AP) without a PoE (Power over Ethernet) Switch, you can achieve this by using an external power adapter for the AP. And connect the AP to any available port on your ISP (Internet Service Provider’s) Router using an Ethernet cable. Please refer to the enclosed screenshot for visual guidance. (12 VDC and Ethernet cable must be used together)

Same as that a 12 VDC adapter is connected to your ISP’s Router or modem-router combo device. Similarly, the AP requires a compatible adapter.

Should you have any further inquiries regarding this setup, please do not hesitate to reach out.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: R320 Access Point Ceiling Mount With No Power

Imran_ruckus — Fri, 12 Jul 2024 14:27:49 GMT

Hi @Sully

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R320 Access Point Ceiling Mount With No Power

Imran_ruckus — Tue, 16 Jul 2024 12:29:08 GMT

Hi @Sully

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R320 Access Point Ceiling Mount With No Power

Imran_ruckus — Fri, 19 Jul 2024 21:03:28 GMT

Hi @Sully

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community