topic Re: Lennar - icx 7150 c12p config in RUCKUS Support for Lennar Homes

Lennar - icx 7150 c12p config

wpthomson — Sat, 29 Jun 2024 15:42:38 GMT

Hello,

I am in a lennar home. shortly after moving in we lost power and the switch lost its configuration. someone remote in and reconfigured and said it wont happen again. Lost power again another time and same thing happened. Ruckus support sent a whole new switch. We have since had the same issue with this one. The switch appears to lose all configuration and cannot boot from a previously saved configuration.

I am able to get in via IP address with Ethernet but not sure where to go from there. can someone walk me through how to configure this? it does still power APs but cannot configure network.

when attempting to get into the AP via the app i get an error that says "unable to fetch default configuration from the AP"

I have solid green PWR light and Green Blinking on CTL

APs are R510 and have been reset several time as as the switch.

Re: Lennar - icx 7150 c12p config

Chandini — Sat, 29 Jun 2024 16:43:39 GMT

Hi Wpthomson

Thank you for reaching us

The steps provided in the below link will help you gain console access to switch CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you are able to access switch on console check the version on switch side if it is booting from SPS or SPR code.

Please feel free to share output of "show version" and "show flash" from switch CLI on this post

From "show version" you would able to see if the switch is running on SPS or SPR code and booting from which flash i.e. primary flash or secondary flash.

From "show flash" you would be able to see which flash has "SPS" image and which flash has "SPR" image.

Thanks

Re: Lennar - icx 7150 c12p config

wpthomson — Sat, 29 Jun 2024 17:08:51 GMT

i am no longer able to get in. i can hit "login" after going to IP address but its asking for login and password stating "your connection to this site is not private" i have tried several variations of the ruckus default passwords. is there anything else i can try?

Re: Lennar - icx 7150 c12p config

wpthomson — Sat, 29 Jun 2024 18:20:47 GMT

@Chandini i got in via the IP address. but i am not able to find boot sequence. are you able to call to walk through the menu's? there are several on the left side of the screen

Re: Lennar - icx 7150 c12p config

wpthomson — Sat, 29 Jun 2024 18:25:33 GMT

Running Image Version:Flash Primary Image Version:Flash Secondary Image Version:Running Boot Image Version:

SW: Version 08.0.90jT211
Compiled on Jan 5 2021 at 21:06:08 labeled as SPS08090j

08.0.90T211, size=29360128

08.0.90T213, size=33554432

10.1.18T225, size=786944

Re: Lennar - icx 7150 c12p config

Imran_ruckus — Mon, 01 Jul 2024 12:27:30 GMT

Hi @wpthomson

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Before I assist you could you please help us with the below information?

1. Please share a screenshot showing the screenshot below.

2. Please refer to the below picture and share a picture of the same, showing the FULL Switch panel cable connections to the Switch ports.

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch?

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar - icx 7150 c12p config

Imran_ruckus — Tue, 02 Jul 2024 20:29:29 GMT

Hi @wpthomson

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community