topic ICX7150-c12 connected with warning in RUCKUS Support for Lennar Homes

ICX7150-c12 connected with warning

harrypraneeth — Sat, 29 Jun 2024 00:58:08 GMT

Hi,

I have a Lennar Home with ICX7150-c12 with two R510 APs. Two of my ports on the switch are showing up as connected with warning and two of them have down status. I've tried to power cycling the switch but they still come back up to the same status.

I have my Desktop hardwired to one of the ports that are displaying 'Connected with warning' and the speed is extremely low (I get 800MBPS from other ports where as the yellow ones are restricted to 2MBPS), this issue started to happen after a power failure to the house last week.

Re: ICX7150-c12 connected with warning

Imran_ruckus — Mon, 01 Jul 2024 12:15:39 GMT

Hi @harrypraneeth

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you have provided regarding the issues with your RUCKUS setup following a recent power outage.

Before I assist you further, could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ and share a screenshot showing the information below highlighted in the screenshot?

Please share the requested information and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150-c12 connected with warning

Imran_ruckus — Tue, 02 Jul 2024 20:29:03 GMT

Hi @harrypraneeth

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7150-c12 connected with warning

harrypraneeth — Tue, 02 Jul 2024 21:25:55 GMT

So I managed to update the firmware of the switch using the unleashed portal and the connected_with_warning message went away for now.
However, I'm seeing my connections being throttled at 100MBPS where as they should be 1GBPS, I tested the cables connecting them directly to my ISP's router and they are capable for 1GBPS and are CAT6. Do you know how can I fix this?

Re: ICX7150-c12 connected with warning

Imran_ruckus — Wed, 03 Jul 2024 12:48:35 GMT

Hello @harrypraneeth ,

Greetings!

I hope this message finds you well.

Thank you for providing the information.

To proceed with further assistance on this issue, could you please refer to the attached image and share a comprehensive picture showing all cable connections to the switch ports?

Kindly respond to the above request, and feel free to ask if you have any questions regarding this matter.

Thank you once again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7150-c12 connected with warning

Imran_ruckus — Fri, 05 Jul 2024 13:25:08 GMT

Hi @harrypraneeth

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7150-c12 connected with warning

Imran_ruckus — Tue, 09 Jul 2024 12:57:11 GMT

Hi @harrypraneeth

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX7150-c12 connected with warning

Imran_ruckus — Fri, 12 Jul 2024 14:22:57 GMT

Hi @harrypraneeth

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community