topic Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update in RUCKUS Support for Lennar Homes

Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

ndmaynard — Thu, 16 May 2024 21:28:24 GMT

Hello -

I appear to have similar issues that an earlier poster highlighted via below:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX7150-switch-boot-mode/m-p/79027

When I reset, the CLI displays:

"Bad FTT kernel image format! 
ERROR: Can't get kernal image!"

I have tried following the software recovery steps at below link, using latest ICX-7150 Stability Release (RUCKUS ICX FastIron 08.0.95n (GA) Software Release (.zip) using ttftp64 to load the SPS08095nufi.bin file via PuTTY CLI, but appear to get errors when i use "update_primary" and "update_secondary" commands. Note that I have confirmed that my ping to 192.168.0.2 is alive, so connection should be OK. The firmware download file for the Stability release included "Images" files but did not include "Boot" files as mentioned in the below walkthrough...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483/thread-id/1816

My printenv output is below:

baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=maz10115.bin
image_name=SPR08090d.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)
Environment size: 189/16379 bytes

Please let me know if you can help support and let me know if I am doing something incorrectly or using the wrong firmware download files. Thanks in advance.

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

Imran_ruckus — Fri, 17 May 2024 14:04:06 GMT

Hi @ndmaynard

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode and you are trying the software recovery process.

Could you please let me know, if you tried hard resetting the Switch with a paper clip multiple times? If not, please try to hard reset multiple times as described in the VIDEO below.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If hard reset doesn’t work, please try software recovery once again using SPS08090k flash as described in the software recovery guide link you shared.

For Boot: mnz10115.bin

For Image: SPS08090k.bin

After the completion of the Successful Software Recovery process, the 'SYST' and 'PWR' lights on the Switch should turn GREEN and the Switch should start working normally.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

ndmaynard — Fri, 17 May 2024 16:01:04 GMT

Thanks for the response - I will try to do a few more hard resets although I have done it already a few times.

Can you clarify which release version of the FastIron Software Release I should use? As mentioned in my original post, the latest Stability Release zip file does NOT have a Boot folder/file, only the Image file.

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

Imran_ruckus — Fri, 17 May 2024 16:17:12 GMT

Hi @ndmaynard

Thank you for your response and the provided information.

Please be aware that the latest UFI versions do not include the boot folder, as it is only present in non-UFI versions.

As previously indicated, our software recovery process utilizes version 08090k. We recommend initiating the software recovery using this version and subsequently proceeding with the upgrade to the latest version.

Please let me know if you have any queries in this regard.

Thank you for your continued patience and cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

ndmaynard — Fri, 17 May 2024 17:47:03 GMT

Thanks for confirming RUCKUS ICX FastIron 08.0.90k (GA) Software Release (.zip) is the release version I needed. I was able to do the software recovery using the Image & Boot files from this release version and my system appears to be working normally again.

Would you recommend that I now update from 08090k non-UFI to a current UFI version or should I just keep the existing firmware? Thanks again

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

Imran_ruckus — Fri, 17 May 2024 19:01:43 GMT

Hi @ndmaynard

I hope this message finds you well.

Thank you for your communication and for acknowledging the completion of the software recovery process. We greatly appreciate your continued engagement.

Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

Imran_ruckus — Mon, 20 May 2024 21:04:49 GMT

Hi @ndmaynard

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the upgrade process?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

ndmaynard — Mon, 20 May 2024 22:43:33 GMT

Haven't had time to do the upgrade yet, but will do it in the next week or so. Thanks for all your help, we can close this ticket.

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

Imran_ruckus — Tue, 21 May 2024 12:04:21 GMT

Hi @ndmaynard

Greetings!!!

Thank you sincerely for your prompt response and the valuable update.

Sure, once you complete the upgrade using the software, please help us with feedback about it. We suggest you upgrading the Switch as the upgrade software takes only some minutes to complete.

Once again, we extend our gratitude for your patience and collaboration throughout this process.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

ndmaynard — Mon, 10 Jun 2024 17:32:40 GMT

Hi - My apologies for the delay but I was finally able to perform the update successfully last week. The switch appears to be operating fine, but we have been noticing performance issues with our R510 Zoneflex units where they will just randomly shut down & restart while in use. We have noticed it happens while streaming Netflix / Youtube at least once per day and the internet just becomes unavailable for 5-10 minutes. This situation did not occur prior to the firmware update.

Is there some similar software update we need to run on the R510 to be in synch with the Switch? Any guidance would be appreciated. Thanks

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

Imran_ruckus — Mon, 10 Jun 2024 17:42:20 GMT

Hello @ndmaynard

Greetings!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well.

I appreciate the information provided regarding the issue with the RUCKUS ICX-7150-C12P Switch experiencing random internet drops after the software recovery.

To facilitate a more comprehensive assessment and assistance, I kindly request that you provide pictures of the ICX-7150-C12P Switch, showcasing the status of the lights and the full cable connections to the Switch ports, as depicted in the image provided.

Before uploading the photos, please ensure you are logged in to your RUCKUS account, where you can upload the images.

Additionally, I would appreciate it if you could provide response to the query mentioned.

Should you have any further inquiries or require clarification, please do not hesitate to let me know.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

ndmaynard — Mon, 10 Jun 2024 18:46:49 GMT

Thanks for the quick response - let me know if this picture is sufficient or if you need me to zoom in somewhere.

Some context:

Yellow cables are connected to the R510 units
Orange cable is connected to Cable Internet Modem
Black cables are connected to a wired outlet board that allows us to connect LAN cables in rooms throughout the house
There are no cables connected to the ports on the far right side

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

Imran_ruckus — Mon, 10 Jun 2024 19:04:47 GMT

Hello @ndmaynard

Thank you for your response and the detailed information provided.

I'm glad to see that the light status and cable connections to the RUCKUS ICX-7150-C12P Switch are normal based on the picture shared.

To further troubleshoot the connectivity issues, I recommend following the suggestion to create separate WLAN SSIDs for 5GHz and 2.4GHz frequencies. This can help isolate any potential interference or compatibility issues. You can refer to the following resources for guidance on creating new WLAN SSIDs:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049
Video Tutorial:

https://www.youtube.com/watch?v=eSl_8rs1QnU

Additionally, if your R510 Unleashed APs are running on an older version, I recommend upgrading them to a recommended version. You can find detailed instructions on the upgrade process in the following RUCKUS Lennar Knowledge Base self-help article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Please feel free to reach out if you have any queries or require assistance at any point during the process.

Your patience and understanding are greatly appreciated as we work to resolve this issue.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

ndmaynard — Mon, 10 Jun 2024 21:12:47 GMT

Thanks for providing the guides - was able to update the AP firmware and create the separate 5G vs. 2.4G WLAN. I will monitor the behavior over the next few days and report back if still having reset issues.

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

Imran_ruckus — Mon, 10 Jun 2024 21:21:28 GMT

Hi @ndmaynard

I appreciate your prompt response and the provided update.

Certainly, I request your monitoring of the situation and regular updates to keep me informed.

Once again, thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

Imran_ruckus — Fri, 14 Jun 2024 19:04:15 GMT

Hi @ndmaynard

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

ndmaynard — Mon, 17 Jun 2024 17:15:35 GMT

Hi - Thanks for following up. We have seen increased stability of the network since the update, but there have still been a few unexpected hardware resets in the past week (probably happened 2-3 times in past 7 days vs. at least daily resets prior to the update).

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

Imran_ruckus — Tue, 18 Jun 2024 13:26:04 GMT

Hello @ndmaynard

I hope this message finds you well.

Thank you for your response and update on the issue you're experiencing.

If the resets persist, I recommend performing a hard factory reset on your RUCKUS Access Points and configuring them with a new Wi-Fi/WLAN SSID.

You can find detailed instructions for the factory reset process in our RUCKUS Lennar Knowledge Base article here:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Additionally, I would appreciate your feedback on our RUCKUS Upgrade tool for Lennar Homes users, specifically regarding your experience with upgrading your Switch to version 08095g.

Please keep me updated on your progress and let me know if you have any questions.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

Imran_ruckus — Fri, 21 Jun 2024 20:14:26 GMT

Hi @ndmaynard

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 Stuck in Boot Mode - No Success with Hard Reset or Software Update

Imran_ruckus — Mon, 24 Jun 2024 20:25:17 GMT

Hi @ndmaynard

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community