topic Re: No status lights on Ruckus Switch in RUCKUS Support for Lennar Homes

No status lights on Ruckus Switch

johnromig — Sat, 22 Jun 2024 15:42:24 GMT

Hi, My Ruckus Switch ICX 7150 -C12P is not receiving power.

I tried following the instructions in this post to reset the switch (https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX-7150-switch-not-powering-on-and-has-no-status-lights/m-p/70434/page/2). However, when I return power to the switch, the status lights flash amber once, but then go dark and the switch does not continue through the reset protocol.

Please let me know how to proceed.

Re: No status lights on Ruckus Switch

pinky_ruckus — Mon, 24 Jun 2024 14:18:10 GMT

Hi @johnromig ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch goes Amber and then turns dark.
Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet?

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No status lights on Ruckus Switch

johnromig — Mon, 24 Jun 2024 16:06:23 GMT

I submitted the video. Please let me know how to proceed.

Re: No status lights on Ruckus Switch

pinky_ruckus — Mon, 24 Jun 2024 16:56:38 GMT

Hi @johnromig ,

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No status lights on Ruckus Switch

johnromig — Mon, 24 Jun 2024 18:17:32 GMT

Thanks for your support and quick responses!

Re: No status lights on Ruckus Switch

pinky_ruckus — Mon, 24 Jun 2024 20:43:10 GMT

Hi @johnromig ,

Greetings!

Thank you for your response and glad to know that the issue is resolved now.

Please contact us in future for any queries or concerns regarding the same.

We take this opportunity to thank you for your cooperation. We hope the service provided to you was satisfactory and hope you will have a wonderful experience with Ruckus Lennar Support in future too.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.