topic Re: Ruckus ICX 7150-C12P doesn't turn on (No power, no status light) in RUCKUS Support for Lennar Homes

Re: Ruckus ICX 7150-C12P doesn't turn on (No power, no status light)

dvrasco19 — Sun, 23 Jun 2024 22:56:35 GMT

I am having the same issues of my ICX-7150-C12P not powering on.

I Already tried different power cords/outlets, but no luck. Also tried the reset instructions below, no work either. Please help.

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

What other information do you need?

Re: Ruckus ICX 7150-C12P doesn't turn on (No power, no status light)

dvrasco19 — Sun, 23 Jun 2024 22:59:55 GMT

Re: Ruckus ICX 7150-C12P doesn't turn on (No power, no status light)

Imran_ruckus — Mon, 24 Jun 2024 14:31:21 GMT

Hi @dvrasco19

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

I hope this message finds you well. We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed with resolving the issue with your ICX-7150-C12P Switch, we kindly request that you follow the steps outlined below:

1. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P doesn't turn on (No power, no status light)

Imran_ruckus — Wed, 26 Jun 2024 19:34:31 GMT

Hi @dvrasco19

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P doesn't turn on (No power, no status light)

Imran_ruckus — Fri, 28 Jun 2024 14:24:01 GMT

Hi @dvrasco19

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P doesn't turn on (No power, no status light)

Imran_ruckus — Tue, 02 Jul 2024 20:28:12 GMT

Hi @dvrasco19

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community