topic Re: unleashed set up failed, unleashed network is not reachable in RUCKUS Support for Lennar Homes

unleashed set up failed, unleashed network is not reachable

wilderouen — Wed, 19 Jun 2024 23:36:41 GMT

So, I have two APs and I disconnected everything except one. I reset the one and held for 15 sec. Everything rebooted and ssid showed as needed. I did a quick set up and the last step was finish and the message in the subject was displayed with a exit/retry/cancel. No luck any advice helps.

Re: unleashed set up failed, unleashed network is not reachable

Imran_ruckus — Thu, 20 Jun 2024 12:34:21 GMT

Hi @wilderouen

Thank you for reaching out to RUCKUS Lennar Home Community.

I trust this message finds you well.

We appreciate the information you have provided regarding your RUCKUS setup.

Based on the details shared, it appears that your RUCKUS setup is experiencing issues following a physical factory reset of the Access Points (AP).

To address this, I recommend performing another physical factory reset of the AP using a web browser on a laptop.

For detailed instructions, please consult the following resources:
- Guide for Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

- Video Tutorial on Ruckus Unleashed Setup Using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please attempt these steps and let me know if they resolve the issue or if you require further assistance.

Your patience and cooperation are greatly appreciated.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: unleashed set up failed, unleashed network is not reachable

Imran_ruckus — Fri, 21 Jun 2024 20:21:02 GMT

Hi @wilderouen

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: unleashed set up failed, unleashed network is not reachable

Imran_ruckus — Mon, 24 Jun 2024 20:26:59 GMT

Hi @wilderouen

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: unleashed set up failed, unleashed network is not reachable

Imran_ruckus — Wed, 26 Jun 2024 19:31:27 GMT

Hi @wilderouen

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Please note, this is a last follow-up, if we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community