topic Re: NO-Power-on-Access-Points-or ring-ICX-7150-C12P in RUCKUS Support for Lennar Homes

NO-Power-on-Access-Points-or ring-ICX-7150-C12P

MJMilner — Sat, 15 Jun 2024 02:09:18 GMT

My father-in-law has a Ruckus ICX7150-C12P that was part of his new Lennar build in 2019. He has 3 R510 WAPS and a Ring Elite Doorbell – all operating by POE from the Ruckus. For over a year, there has been no POE functionality. The WAPS and the doorbell are unable to function due to their inability to receive POE from the Ruckus. We believe the POE stopped working after a power outage at the home.

This past week, I started to do some troubleshooting, in an effort to resolve his problem with the Ruckus, and I came across this community. I’ll telnetted into the Ruckus and printed out screens that appear relevant, based upon reading through the community. I thought I had the Lennar boot to Router vs Switch, but that theory was dismissed after learning the system was booted in the “switch” partition all along (see screenshots below). I tried to power the system down; used the reset button; unplugged and replugged cables; etc. The System and Power lights are green;

I cannot figure out why the system no longer is providing POE. I did run power over the ethernet cable to each device and confirmed the devices were each receiving power, just not from the Ruckus. I am now lost. I am starting to think the unit is just broken. Any help is greatly appreciated.

Here are excerpts from CLI Session

telnet@ICX7150-C12 Switch>show version

UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a

(24723488 bytes) from Primary SPS08061a.bin

SW: Version 08.0.61aT211

Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110 ) Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3236N06K

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 47 second(s)

--More--, next page: Space, next line: Return key, quit: Control-c^C

telnet@ICX7150-C12 Switch>enable

No password has been assigned yet...

telnet@ICX7150-C12 Switch#conf t

telnet@ICX7150-C12 Switch(config)#

telnet@ICX7150-C12 Switch(config)#no logging console

telnet@ICX7150-C12 Switch(config)#enable

telnet@ICX7150-C12 Switch#show version

UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a

(24723488 bytes) from Primary SPS08061a.bin

SW: Version 08.0.61aT211

Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110

Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3236N06K

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 9 minute(s) 15 second(s)

The system started at 00:02:02 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Switch#show flash

Stack unit 1:

Compressed Pri Code size = 24723488, Version:08.0.61aT211 (SPS08061a.bin)

Compressed Sec Code size = 24723488, Version:08.0.61aT211 (SPS08061a.bin)

Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225

Code Flash Free Space = 1311514624

telnet@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 31600 mWatts.

Power Allocations: Requests Honored 6 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/

State State Consumed Allocated Error

--------------------------------------------------------------------------

1/1/1 On Off 0 15400 n/a n/a 3 n/a

1/1/2 On Off 0 15400 n/a n/a 3 n/a

1/1/3 On Off 0 15400 n/a n/a 3 n/a

1/1/4 On Off 0 15400 n/a n/a 3 n/a

1/1/5 On Off 0 15400 n/a n/a 3 n/a

1/1/6 On Off 0 15400 n/a n/a 3 n/a

1/1/7 Off Off 0 0 n/a n/a 3 n/a

1/1/8 Off Off 0 0 n/a n/a 3 n/a

1/1/9 Off Off 0 0 n/a n/a 3 n/a

1/1/10 Off Off 0 0 n/a n/a 3 n/a

1/1/11 Off Off 0 0 n/a n/a 3 n/a

1/1/12 Off Off 0 0 n/a n/a 3 n/a

--------------------------------------------------------------------------

Total 0 92400

telnet@ICX7150-C12 Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name

1/1/1 Down None None None None No 1 0 78a6.e12e.cef0

1/1/2 Down None None None None No 1 0 78a6.e12e.cef1

1/1/3 Down None None None None No 1 0 78a6.e12e.cef2

1/1/4 Down None None None None No 1 0 78a6.e12e.cef3

1/1/5 Down None None None None No 1 0 78a6.e12e.cef4

1/1/6 Down None None None None No 1 0 78a6.e12e.cef5

1/1/7 Down None None None None No 1 0 78a6.e12e.cef6

1/1/8 Down None None None None No 1 0 78a6.e12e.cef7

1/1/9 Down None None None None No 1 0 78a6.e12e.cef8

1/1/10 Up Forward Full 1G None No 1 0 78a6.e12e.cef9

1/1/11 Up Forward Full 1G None No 1 0 78a6.e12e.cefa

1/1/12 Up Forward Full 100M None No 1 0 78a6.e12e.cefb

1/2/1 Down None None None None No 1 0 78a6.e12e.cefd

1/2/2 Down None None None None No 1 0 78a6.e12e.cefe

1/3/1 Down None None None None No 1 0 78a6.e12e.ceff

1/3/2 Down None None None None No 1 0 78a6.e12e.cf00

mgmt1 Down None None None None No None 0 78a6.e12e.cef0

telnet@ICX7150-C12 Switch#

telnet@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 31600 mWatts.

Power Allocations: Requests Honored 6 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/

State State Consumed Allocated Error

--------------------------------------------------------------------------

1/1/1 On Off 0 15400 n/a n/a 3 n/a

1/1/2 On Off 0 15400 n/a n/a 3 n/a

1/1/3 On Off 0 15400 n/a n/a 3 n/a

1/1/4 On Off 0 15400 n/a n/a 3 n/a

1/1/5 On Off 0 15400 n/a n/a 3 n/a

1/1/6 On Off 0 15400 n/a n/a 3 n/a

1/1/7 Off Off 0 0 n/a n/a 3 n/a

1/1/8 Off Off 0 0 n/a n/a 3 n/a

1/1/9 Off Off 0 0 n/a n/a 3 n/a

1/1/10 Off Off 0 0 n/a n/a 3 n/a

1/1/11 Off Off 0 0 n/a n/a 3 n/a

1/1/12 Off Off 0 0 n/a n/a 3 n/a

--------------------------------------------------------------------------

Total 0 92400

--More--, next page: Space, next line: Return key, quit: Control-c^C

telnet@ICX7150-C12 Switch#

telnet@ICX7150-C12 Switch#enable

Incomplete command.

telnet@ICX7150-C12 Switch#configure terminal

telnet@ICX7150-C12 Switch(config)#interface ethernet 1/1/7 to 1/1/12

telnet@ICX7150-C12 Switch(config-mif-1/1/7-1/1/12)#inline power

telnet@ICX7150-C12 Switch(config-mif-1/1/7-1/1/12)#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 1600 mWatts.

Power Allocations: Requests Honored 7 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/

State State Consumed Allocated Error

--------------------------------------------------------------------------

1/1/1 On Off 0 15400 n/a n/a 3 n/a

1/1/2 On Off 0 15400 n/a n/a 3 n/a

1/1/3 On Off 0 15400 n/a n/a 3 n/a

1/1/4 On Off 0 15400 n/a n/a 3 n/a

1/1/5 On Off 0 15400 n/a n/a 3 n/a

1/1/6 On Off 0 15400 n/a n/a 3 n/a

1/1/7 On Off 0 30000 n/a n/a 3 n/a

1/1/8 On Denied 0 0 n/a n/a 3 n/a

1/1/9 On Denied 0 0 n/a n/a 3 n/a

1/1/10 On Non-PD 0 0 n/a n/a 3 n/a

1/1/11 On Non-PD 0 0 n/a n/a 3 n/a

1/1/12 On Non-PD 0 0 n/a n/a 3 n/a

--------------------------------------------------------------------------

Total 0 122400

Re: NO-Power-on-Access-Points-or ring-ICX-7150-C12P

Sgatjens — Mon, 17 Jun 2024 13:46:25 GMT

Hello @MJMilner

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!

Thank you for the information you shared.

Can you please share the following output:

#show inline power detail

Kind regards,

Sofia Gätjens

Technical Support Engineer | L2 TAC Wired

Re: NO-Power-on-Access-Points-or ring-ICX-7150-C12P

Imran_ruckus — Tue, 18 Jun 2024 18:46:12 GMT

Hi @MJMilner

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: NO-Power-on-Access-Points-or ring-ICX-7150-C12P

Imran_ruckus — Fri, 21 Jun 2024 20:19:16 GMT

Hi @MJMilner

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: NO-Power-on-Access-Points-or ring-ICX-7150-C12P

MJMilner — Sun, 23 Jun 2024 19:35:37 GMT

telnet@ICX7150-C12 Switch>show inline power detail
Power Supply Data On unit 1:
++++++++++++++++++
Power Supply Data:
++++++++++++++++++
Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts
POE Details Info. On Unit 1 :
General PoE Data:
+++++++++++++++++
Firmware
Version
----------------
01.8.7 Build 021
Hardware
Version
----------------
V2R2
Cumulative Port State Data:
+++++++++++++++++++++++++++
#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
6 6 0 12 0 0 0

Cumulative Port Power Data:

+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power

Pri: 1 Pri: 2 Pri: 3 Consumption Allocation

-----------------------------------------------

0 0 6 0.000 W 92.400 W

telnet@ICX7150-C12 Switch>show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 31600 mWatts.

Power Allocations: Requests Honored 6 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Off 0 15400 n/a n/a 3 n/a
1/1/2 On Off 0 15400 n/a n/a 3 n/a
1/1/3 On Off 0 15400 n/a n/a 3 n/a
1/1/4 On Off 0 15400 n/a n/a 3 n/a
1/1/5 On Off 0 15400 n/a n/a 3 n/ a
1/1/6 On Off 0 15400 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 92400

Re: NO-Power-on-Access-Points-or ring-ICX-7150-C12P

Imran_ruckus — Mon, 24 Jun 2024 13:35:44 GMT

Hi @MJMilner

Greetings!!!

Thank you for your recent correspondence and for sharing the information regarding your RUCKUS ICX-7150-C12P Switch.

Based on the command output provided, it appears that your switch is currently operating on an outdated non-UFI version, which may be contributing to the issues you are experiencing.

We recommend upgrading your switch to the latest recommended version to resolve these issues. For detailed instructions on how to perform the upgrade, please consult the RUCKUS Lennar Knowledge Base self-help article accessible via the following link:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Should you require any assistance or encounter any challenges during the upgrade process, please do not hesitate to reach out.

Your patience and cooperation throughout this process are greatly appreciated.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: NO-Power-on-Access-Points-or ring-ICX-7150-C12P

Imran_ruckus — Wed, 26 Jun 2024 19:29:35 GMT

Hi @MJMilner

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: NO-Power-on-Access-Points-or ring-ICX-7150-C12P

Imran_ruckus — Fri, 28 Jun 2024 14:16:14 GMT

Hi @MJMilner

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: NO-Power-on-Access-Points-or ring-ICX-7150-C12P

Imran_ruckus — Tue, 02 Jul 2024 20:26:52 GMT

Hi @MJMilner

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: NO-Power-on-Access-Points-or ring-ICX-7150-C12P

MJMilner — Mon, 22 Jul 2024 16:35:51 GMT

I recruited my brother-in-law to assist with the latest tip, and the update was successfully performed. POE is now working!! Thanks again!

Re: NO-Power-on-Access-Points-or ring-ICX-7150-C12P

Imran_ruckus — Mon, 22 Jul 2024 16:43:39 GMT

Hello @MJMilner

Thank you for your response.

It's great to hear that your switch has been successfully upgraded.

We appreciate your time and patience throughout this process.

Thank you once again for reaching out to RUCKUS Lennar Home Community. Please don't hesitate to contact us if you have any further questions or concerns.

Have a wonderful day ahead!

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community