ICX7150 | Will not detect broadband

aliciamphillips — Tue, 18 Jun 2024 19:44:50 GMT

Retyping this since it appears my first try did not take.

My internet went out today, as it does many times a day, but this time all my devices are giving a "Arris cannot detect broadband" error. I troubleshot with ATT for an hour who determined its nothing on their end or their devices. I rent a Lennar home and inherited what I inherited, i dont know what it is - but It looks like a ICX7150 big box in the cabinet and 1 regular box in the ceiling. I've already pulled the power the big box to reset and i didnt help anything. Ruckus said they will not support because its a lennar home (which, why?) and ATT wont help because its not their device.

I've read some of the articles here and they are incredibly technical with all kinds of jargon and acronyms I do not understand. I'm stuck at this point. I have no wifi, and no other troubleshooting I know how to do.

Re: ICX7150 | Will not detect broadband

pinky_ruckus — Tue, 18 Jun 2024 20:44:26 GMT

Hello @aliciamphillips ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working.

Could you please confirm if you have performed reset on both switch and APs?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

topic ICX7150 | Will not detect broadband in RUCKUS Support for Lennar Homes

ICX7150 | Will not detect broadband

Re: ICX7150 | Will not detect broadband