topic Re: Wifi for ruckus is freezing and slowing up after power outage in RUCKUS Support for Lennar Homes

Wifi for ruckus is freezing and slowing up after power outage

CK — Sat, 05 Nov 2022 18:37:08 GMT

After a power outage the internet is now working slower than before. It freezes up. Was running fine before. We have reset entire Ruckus box by unplugging. Also reset the boxes on each of the 3 floors in my house and still nothing has worked. What can we do? I was going to go best buy and just another wifi extender. Any thoughts?

Re: Wifi for ruckus is freezing and slowing up after power outage

Vásquez_Fer — Sat, 05 Nov 2022 20:47:29 GMT

Hi @CK

Seems like you are presetting the routing code issue due the power outage the switch starts running the wrong code

As a solution for now you can connect to your local router via Ethernet or Wi-Fi and your are not going to have connectivity issues from there

I will leave a short Guide about the normal setup for home users:

Where the main (white) box in your cabinet is the switch (ICX 7150-12CP)

And the boxes on the ceiling are the Wireless Access Points

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

We have 2 ways to access to the Switch 1- In a logical way via Ip address (IPs are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

1-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-This guide show you how to access remotely to your switch

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

3-This guide contains the usernames and passwords if accessing on the switch ask you for that

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

4-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

1-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

2-Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘4’

Best Regards

Fernando Vasquez

Re: Wifi for ruckus is freezing and slowing up after power outage

CK — Sun, 06 Nov 2022 02:12:34 GMT

I am having trouble following that. Is there a youtube video with step by step instructions or can i schedule someone to come out to take a look? The instructions are very difficult to follow.

Re: Wifi for ruckus is freezing and slowing up after power outage

Vineet_nejwala — Mon, 07 Nov 2022 14:32:52 GMT

Hi CK,

You can follow below :

https://www.youtube.com/watch?v=z4zbJcBSuuw

https://www.youtube.com/watch?v=koUNH9OaadQ

Best Regards

Vineet

Re: Wifi for ruckus is freezing and slowing up after power outage

CK — Mon, 07 Nov 2022 19:08:28 GMT

Those videos are for new set up. Mine is already configured. It is just now running slow. I am not able to follow amy of the steps because i do not have the configure me option since mine is already set up. Do you have any other suggestions for me? Other than just going ahead and getting a wifi extender

Re: Wifi for ruckus is freezing and slowing up after power outage

Yarenis — Mon, 07 Nov 2022 19:38:04 GMT

Hi@CK

My coworker Fernando, provided you the steps in how to access the Switch in order to fix the routing code issue, which in one of the symptom is slow connectivity, let add the guides back, important the access to the switch must be through console, and please read the guides carefully before start the troubleshooting.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video)

https://www.youtube.com/watch?v=YXR4xhkw3q8

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Re: Wifi for ruckus is freezing and slowing up after power outage

CK — Mon, 07 Nov 2022 22:52:35 GMT

Yes. But as I stated I am having no success with this at all. Since you do not have anyone that can walk me thru this via phone I will just have to order a wifi extender so I can have internet.

Re: Wifi for ruckus is freezing and slowing up after power outage

Yarenis — Mon, 07 Nov 2022 23:23:05 GMT

Hi @CK

We do not have email, phone or remote access support, Lennar customers only receive support through the community forums, the guidance we provide we try to make it as non-technical as possible, however, I know that some technical steps can be difficult if you are not used to it, maybe you can ask for help from someone who has a Lennar house or hire a technician.

Re: Wifi for ruckus is freezing and slowing up after power outage

CK — Mon, 07 Nov 2022 23:32:21 GMT

If you take a look at the instructions sent they do not provide step by step guides. The instructions are all over the place and words are mispelled so its unsure what you are trying to tell the individual to do. This Ruckus is wired into my entire home. It was working totally fine and just like that we have a power outage in my neighborhood and now it lags terribly. Strange thing is it still shows that it has a strong signal. But when working and playing games it lags terribly. I have just purchased a wifi extender and it should help. It sucks because the Ruckus is wired throughout my entire 3 story home.

Re: Wifi for ruckus is freezing and slowing up after power outage

Yarenis — Wed, 09 Nov 2022 18:55:32 GMT

Hi,

Let me know which part of the Guides you are having difficulties, the first guide explains how to access the Switch through the console, once you got access to you need to check if your problem is related to the routing problem which seems to be your case based on your description.

Guide#1

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video)

https://www.youtube.com/watch?v=YXR4xhkw3q8

Guide#2

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Re: Wifi for ruckus is freezing and slowing up after power outage

PeterK — Wed, 09 Nov 2022 18:19:52 GMT

I’m in the same boat as this person. The main ruckus box is the issue. I’ve tried all the thing suggested. This is well beyond a normal issue if a factory reset doesn’t fix it. Can you just send me a new box that has the proper coding?

Re: Wifi for ruckus is freezing and slowing up after power outage

Yarenis — Wed, 09 Nov 2022 18:49:34 GMT

Hi @PeterK

Ok, the Switch is not detecting the console connection?

Please provide a picture of the connection you used, including the terminal application on your MAC, when you ran the command ls /dev/cu.* for the MAC user or Device Manager>Port Status (COM & LPT) for the Windows user (the console cable must be connected from the computer to the Switch), so that I can confirm that the troubleshooting was done correctly, and thus approve an RMA.

Windows:

MAC:

Re: Wifi for ruckus is freezing and slowing up after power outage

Vásquez_Fer — Wed, 09 Nov 2022 18:53:21 GMT

Hi @PeterK

Since the ICX - 7150 C12p ( white box ) is not broken and can be fixed, need to preform the troubleshooting necessary to determined if we can replace it.

If you are presetting the routing code issue due the power outage the switch starts running the wrong code

As a solution for now you can connect to your local router via Ethernet or Wi-Fi and you are not going to have connectivity issues from there

I will leave a short Guide about the normal setup for home users:

Where the main (white) box in your cabinet is the switch (ICX 7150-12CP)

And the boxes on the ceiling are the Wireless Access Points

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

1-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-This guide show you how to access remotely to your switch

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

3-This guide contains the usernames and passwords if accessing on the switch ask you for that

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

4-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

1-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

2-Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘4’

Best Regards

Fernando Vasquez

Re: Wifi for ruckus is freezing and slowing up after power outage

PeterK — Wed, 09 Nov 2022 19:22:03 GMT

Re: Wifi for ruckus is freezing and slowing up after power outage

PeterK — Wed, 09 Nov 2022 19:27:23 GMT

I have followed everything to this point: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305
^This might as well be a different language because I have no idea what any of this means. I know it's not your fault, but to expect a simple brained person like myself to troubleshoot typing in code like this is wild. My dad would have burnt the house down already.

Re: Wifi for ruckus is freezing and slowing up after power outage

PeterK — Wed, 09 Nov 2022 19:30:25 GMT

Can you mail me a new box and I can ship this one back so it can be fixed?

Re: Wifi for ruckus is freezing and slowing up after power outage

Vásquez_Fer — Wed, 09 Nov 2022 19:38:05 GMT

Hi @PeterK

I do not have the permissions to proceed with this.

Quick question there is a tab that is called switches can you see something there?

Could you tell me which part you don't understand, maybe I can make it easier to read.

And it could help you with the issue that your Switch is presenting

Best Regards

Fernando Vasquez

Re: Wifi for ruckus is freezing and slowing up after power outage

PeterK — Wed, 09 Nov 2022 19:48:20 GMT

The IP address is correct. This is the only part that won't say connect. It just says "connecting", but I'm still getting internet through the two APs (one upstairs & one downstairs). As CK said in the initial post, the internet still works slower than before periodically and it freezes up (stopping streaming or messing up zoom calls for work). The modem, home router, and Xfinity connection (I called them to resend the internet signal) all work on their own with no issue. The ICX 7150-12CP seems like the issue with the APs seemingly working fine.

Re: Wifi for ruckus is freezing and slowing up after power outage

PeterK — Wed, 09 Nov 2022 19:52:37 GMT

The reset button not resetting the system so I can configure it from the beginning seems like broken/faulty hardware. I was able to install this by myself and now I can't. It feels like I need a degree in computer science.

Re: Wifi for ruckus is freezing and slowing up after power outage

Vásquez_Fer — Wed, 09 Nov 2022 20:12:15 GMT

Hi @PeterK

This is the know issue that we called 'Routing code' that happened after a power outage As you can see the ICX-7150-C12P Router ( this means that is running routing code ) and it should be ICX-7150-C12P Switch

Basically we need to access to the ICX-7150 C12P via CLI ( command line ) this can be done via remote or console

We already know that the IP address of the Switch is '192.168.1.3' so basically we need to access using the following apps or terminal if you are using mac

Many times the IP address reported there is not the actual so you can use any scanner to know which one is the working one

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Here is a quick guide how to access via CLI of the devices

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If SSH option ask you for a password you can try the same as the unleashed dashboard or super/sp-admin

Here is a defaults passwords guide

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

If you can access to the Command line should look like this

ICX7150-C12 Router>

The follow up one of the guides to fix the routing code

How to Fix Routing code issues on Lennar Home users

In simple words writhe the following commands :

enable
copy flash flash secondary
boot system flash secondary yes

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

If you can not access via IP we can access physical using a console cable

How to console in the ICX-7150-C12p

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

and Follow up the steps to fix the routing code mentioned

Also another option is to access via GUI on the ICX-7150-C12P using the IP address on the URL just copy and paste '192.168.1.3' and follow up the next steps :

https://docs.commscope.com/bundle/fastiron-08030-webguide/page/GUID-68A0F728-AA16-4197-A42C-EB5A5097C0A6.html

Best Regards

Fernando Vasquez