topic Re: RUCKUS APs keep shutting off in RUCKUS Support for Lennar Homes

RUCKUS APs keep shutting off

ebalele — Sat, 01 Jun 2024 20:28:16 GMT

Hi. I just reset the APs for the 4th time since April (using putty) Can someone please explain why it keeps doing this?

Re: RUCKUS APs keep shutting off

pinky_ruckus — Mon, 03 Jun 2024 15:35:56 GMT

Hello @ebalele ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description you shared, I understand that your Ruckus APs keeps shutting off.

Could you please let us know the answers to the below queries to assist you better?

Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: RUCKUS APs keep shutting off

ebalele — Mon, 10 Jun 2024 04:39:06 GMT

Hi. I have been in this home since 2018. I have 2 APs. The first time I experienced any issues was in April. I was able to reset it, however it keeps happening. There hasn't been a power outage issue.

The actual ruckus device and APs didn't have any lights on the last two times I reset everything. I had to unplug and replug the actual ruckus device. Once I do that then I am able to do the whole thing code situation with the putty app. However, it goes out the next day.

Re: RUCKUS APs keep shutting off

pinky_ruckus — Mon, 10 Jun 2024 14:36:45 GMT

Hello @ebalele ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working.

I also understand that there is no power outage.

Could you please confirm if you have performed reset on both switch and APs?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: RUCKUS APs keep shutting off

pinky_ruckus — Fri, 14 Jun 2024 19:47:13 GMT

Hello @ebalele ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: RUCKUS APs keep shutting off

ebalele — Sat, 15 Jun 2024 16:05:27 GMT

Yes I have done it numerous times. I’m wondering why it is so often. I just did it last night and when I woke up they were off again.

Re: RUCKUS APs keep shutting off

pinky_ruckus — Mon, 17 Jun 2024 17:05:06 GMT

Hello @ebalele ,

Greetings!

Thank you for the response shared.

From the case description, I understand that the reset was performed multiple times.

Could you please confirm if the reset was performed on both the devices?
Also, please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports as requested in the previous post. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: RUCKUS APs keep shutting off

ebalele — Tue, 18 Jun 2024 03:54:40 GMT

It was done on both devices

Re: RUCKUS APs keep shutting off

pinky_ruckus — Tue, 18 Jun 2024 14:33:25 GMT

Hi @ebalele ,

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet?

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.