topic Re: Switch IP not showing up in IP scanner. How do I get the IP? in RUCKUS Support for Lennar Homes

Re: Switch IP not showing up in IP scanner. How do I get the IP?

WuNation218 — Wed, 12 Jun 2024 00:46:40 GMT

I found my Ruckus Unleashed IP but when I punched it into the browser it won't load and Safari says the page isn't responding.

Re: Switch IP not showing up in IP scanner. How do I get the IP?

pinky_ruckus — Wed, 12 Jun 2024 16:17:42 GMT

Hi @WuNation218 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are unable to login to the Unleashed App.

I would request you to please login to your Unleashed system on a web browser using the Master AP IP Address or https://unleashed.ruckuswireless.com/ and share the screenshot after pressing the Switch option.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch IP not showing up in IP scanner. How do I get the IP?

pinky_ruckus — Fri, 14 Jun 2024 19:26:29 GMT

Hello @WuNation218 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.