topic Re: New R510 AP - Configure.Me Failure in RUCKUS Support for Lennar Homes

New R510 AP - Configure.Me Failure

PDBars — Fri, 14 Jun 2024 18:23:55 GMT

My neighbor has a NetGear Switch with one Ruckus R510 connected. He purchased a second R510 to extend his network. We connect the R510 to his existing switch (with POE) and the R510 boots up. We then try to connect using my iPhone WiFi to the Configure.Me-xxxxxx network item and it does not appear to successfully connect. When trying the Ruckus iPhone app to see the device it tells us that we need to connect to the R510 before we can use it. I also tried connecting to the R510 using my laptop over the WiFi and it appears to link, and then used unleashed.ruckuswireless.com path on my browser, but it does not find the R510. We have reset the R510 using the standard reset process, but still no success.

Looking for ideas on how to help him connect his R510 and configure it for his network.

Note: I have a Ruckus network at home with the Ruckus Switch and 3 R510s and manage this successfully. I have watched multiple Ruckus training videos on the topic - but still no success!

Thanks!

PDBars

Re: New R510 AP - Configure.Me Failure

Imran_ruckus — Fri, 14 Jun 2024 18:48:19 GMT

Hi @PDBars

Thank you for reaching out to the RUCKUS Lennar Home Community. I trust this message finds you well.

We appreciate the information you've provided. Based on the details provided, it appears that you are seeking assistance with integrating a RUCKUS R510 Access Point into your existing network of RUCKUS Unleashed.

To proceed, we kindly request that you attempt to connect to the configure.me-xxxxxx WLAN using a laptop, and subsequently configure it via a web browser on the same device. For your convenience, we have included a guide and a video tutorial outlining the process:

1. Guide: Physical Factory Reset of RUCKUS Access Point
Link to Guide: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

2. Video Tutorial: Ruckus Unleashed Set-up using Web
Link to Video: https://www.youtube.com/watch?v=j8I5aVwMNMg

Kindly perform the steps outlined in the provided resources, and do not hesitate to reach out should you encounter any inquiries or require further assistance.

Thank you once again for your cooperation and patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: New R510 AP - Configure.Me Failure

PDBars — Fri, 14 Jun 2024 18:54:11 GMT

Imran,

Thanks for the follow-up, but I did not have success using these processes. The R510 power light turns on and the CTL light flashes a slow green light. But it does not allow me to connect to the R510 AP to configure it.

PDBars

Re: New R510 AP - Configure.Me Failure

Imran_ruckus — Fri, 14 Jun 2024 19:11:08 GMT

Hello @PDBars

Thank you for your prompt response.

As previously mentioned, kindly attempt the configuration process using a web browser on laptop.

Thank you once more for your cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: New R510 AP - Configure.Me Failure

PDBars — Fri, 14 Jun 2024 20:08:38 GMT

Imran,

I have attempted multiple times to connect the Configure.Me WLAN to the laptop. The browser does not recognize the R510. Steps I use for the process:

1. Plug the ethernet cable into the laptop and power up the AP.

2. Find the Configure.Me WLAN and select it to connect. Note: The first time I did this, I needed to use the S/N for the password. Subsequently, the laptop recognizes the R510 WLAN using Configure.Me name.

3. The Configure.Me indicates it is connected. - "No internet, secured."

4. I open the browser and try to connect to the Configure.Me device and it fails - it tells me that it cannot find that site.

So what step am I missing or what am I doing incorrectly. Do i need to include a specific IP address to find the AP WLAN?

Thanks!

PDBars

Re: New R510 AP - Configure.Me Failure

Imran_ruckus — Fri, 14 Jun 2024 20:21:38 GMT

Hi @PDBars

Thank you for your prompt response.

Please find below the answers to your queries:

1. The access point (AP) does not necessitate an Ethernet cable for connection to the laptop.

2. Utilize a paper clip to access the "configure.me-xxxx" network and establish connection to it.

3. This aligns with our anticipated outcomes.

4.Upon connecting to the "configure.me-xxxxxx" network, please navigate to

https://unleashed.ruckuswireless.com/ via your laptop's browser to configure or reset the AP.

For visual guidance, kindly refer to the accompanying video:

Video Link: https://www.youtube.com/watch?v=j8I5aVwMNMg

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: New R510 AP - Configure.Me Failure

Imran_ruckus — Fri, 14 Jun 2024 20:22:17 GMT

Hi @PDBars

Thank you for your prompt response.

Please find below the answers to your queries:

1. The access point (AP) does not necessitate an Ethernet cable for connection to the laptop.

2. Utilize a paper clip to access the "configure.me-xxxx" network and establish connection to it.

3. This aligns with our anticipated outcomes.

4.Upon connecting to the "configure.me-xxxxxx" network, please navigate to

https://unleashed.ruckuswireless.com/ via your laptop's browser to configure or reset the AP.

For visual guidance, kindly refer to the accompanying video:

Video Link: https://www.youtube.com/watch?v=j8I5aVwMNMg

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: New R510 AP - Configure.Me Failure

PDBars — Fri, 14 Jun 2024 20:39:42 GMT

Imran,

I followed the directions in the video and your messages. When accessing the unleashed.ruckuswireless.com, the browser response is that it cannot find that server. So the browser is not able to establish a connection with the AP Configure.Me WLAN.

Any other ideas? Thanks!

PDBars

Re: New R510 AP - Configure.Me Failure

Imran_ruckus — Fri, 14 Jun 2024 20:45:53 GMT

Hi @PDBars

Thank you for confirming receipt.

Could you please attempt the setup using the Unleashed mobile app? For guidance, please refer to the provided guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Kindly verify if this method resolves the issue and provide feedback accordingly.

We appreciate your continued patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: New R510 AP - Configure.Me Failure

PDBars — Fri, 14 Jun 2024 21:05:31 GMT

Imran,

I have the mobile app installed on my iPhone and have used it successfully on my own R510 APs in the past.

However, for my neighbor's R510 AP, as reported in the initial posting, when accessing the Configure.Me WLAN on my iPhone using the WiFi connection process, it appears to hang up and never fully connects with the R510 AP WLAN (Configure.Me). After attempting to connect with the Configure.Me WLAN, I would open the Unleashed Mobile app and press the START button. The message I receive is "Unleashed - You must be connected to Configure.Me WiFi to perform this operation." This tells me that the WiFi connection is never fully established on the iPhone with the Configure.Me WLAN.

Instead of letting the iPhone IPV4 automatically configure the IP address, should we do this manually? If yes, what are the appropriate IP Address and Subnet Mask that I should set?

Thanks for your continued assistance in troubleshooting this issue.

PDBars

Re: New R510 AP - Configure.Me Failure

Imran_ruckus — Fri, 14 Jun 2024 21:08:52 GMT

Hello @PDBars

Greetings!

Thank you for your response and the provided update.

There is no any manual IP configurations are required in this process.

Could you kindly specify the source from which you acquired this RUCKUS R510 Access Point?

If the Access Point was purchased from an e-commerce supplier such as Amazon, I recommend initiating a replacement process. It's possible that the AP is stuck in boot mode and defective, preventing us from performing a factory reset.

Please confirm and feel free to reach out if you have any further questions.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: New R510 AP - Configure.Me Failure

PDBars — Fri, 14 Jun 2024 21:30:37 GMT

Imran,

My neighbor purchased through Amazon from a third party called TECHOME. Also, it was advertised as new and what was received appears to be a refurbished R510. It had extra IT department type stickers on the device and the box.

My friend is going to try and get a replacement device from Amazon. He is also reporting the fact new versus refurbished issue to them.

Thanks again for assisting. At least I feel comfortable that I did all of the appropriate steps to make the connection with the R510.

PDBars

Re: New R510 AP - Configure.Me Failure

Imran_ruckus — Fri, 14 Jun 2024 21:34:54 GMT

Hello @PDBars

Thank you for your response and the information provided.

Since you have ordered this RUCKUS R510 Access Point from a third-party e-commerce website, we recommend initiating the replacement process directly with the seller.

To avoid such issues in the future, we always suggest to buy directly from RUCKUS Distributers or Partners.

Should you have any further inquiries or require assistance with any other matter, please don't hesitate to reach out.

Thank you once again. We appreciate your time, patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: New R510 AP - Configure.Me Failure

PDBars — Fri, 14 Jun 2024 22:10:52 GMT

Imran,

Once again - your support has been outstanding! Thanks!

PDBars