topic Re: Adding a T350 AP to my existing unleashed network in RUCKUS Support for Lennar Homes

Adding a T350 AP to my existing unleashed network

jimmy1559 — Sun, 09 Jun 2024 15:07:21 GMT

I am trying to add a T350 to my existing unleashed network with two R510.

i plugged the new AP into my switch and got the config.me-xxxxx. Network to come up on my computer.

when I clicked on it, it asked me for a password which is where my research started. It appears in many post there should not be a password needed, but some have tried the serial number which is what I did. It is able to connect with no internet and at that point I try to get onto the unleashed.ruckuswireless.com from my internet browser. This does not work for me.

I have a solid free power light and blinking free ctl light.

my understanding is I need to login to the new ap, update the firmware to my current firmware and config the ip info. Please advise what I am doing wrong?

Re: Adding a T350 AP to my existing unleashed network

Imran_ruckus — Mon, 10 Jun 2024 12:36:51 GMT

Hi @jimmy1559

Greetings,

Thank you for reaching out to RUCKUS Lennar Home Community.

I trust this message finds you well.

We appreciate the information you have provided.

Based on the details provided, it appears that you are seeking assistance in integrating a RUCKUS T350 Access Point (AP) into your existing RUCKUS Unleashed network, which currently comprises two R510 APs.

To facilitate your request effectively, could you kindly furnish the current Unleashed firmware versions installed on both your T350 and R510 Access Points?

Your confirmation and any additional inquiries pertaining to this matter would be greatly appreciated.

Thank you once again for your cooperation and patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Adding a T350 AP to my existing unleashed network

jimmy1559 — Mon, 10 Jun 2024 13:25:30 GMT

The firmware for my existing R510 is 200.15.6.112.54. I am unable to login to the new T350 to see the firmware version.

I was able to see config.me-xxxxx on the new AP. After clicking on it, it asked me for a password. I used the serial number, however I was unable to login to unleashed.ruckuswireless.com from there. My understanding is this is where I would be able to check and update the firmware of the new AP.

Re: Adding a T350 AP to my existing unleashed network

Imran_ruckus — Mon, 10 Jun 2024 14:34:12 GMT

Hello @jimmy1559

Greetings!!!

Thank you for your response and the update.

To proceed with resolving the issue, I kindly request that you perform a factory reset on your new T350 Access Point using the instructions provided in the following resource:

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

After completing the factory reset, please log into Unleashed to gather version information. If you encounter any difficulties or have any questions during this process, please don't hesitate to reach out for assistance.

Thank you once again for your patience and cooperation as we work towards resolving this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Adding a T350 AP to my existing unleashed network

jimmy1559 — Wed, 12 Jun 2024 12:57:22 GMT

Good morning. I unplugged my two R510 from the ruckus switch, plugged the T350 in, held the reset button until the power light cycled red, blinking green.

at that point I was once again able to see the configure me SSID. The video you sent shows you should be able to click on that SSID, no password should be required, and then you should be able to open the ruckus dashboard through an internet browser.

just like many others have described when I click on the SSID is asks me for a password. I tried the serial number which did not get me anywhere. I am unable to get to the portal and stuck not knowing what the password is. Please advise what I am doing different than the video.

Re: Adding a T350 AP to my existing unleashed network

Imran_ruckus — Wed, 12 Jun 2024 17:42:34 GMT

Hello @jimmy1559

I hope this message finds you well.

Thank you for your response and for the update.

I apologize for the delay in getting back to you.

Could you kindly attempt to press the reset button once more and endeavor to connect the configure.me-xxxxxx SSID on another device?

Please inform me if this resolves the issue.

Once again, I appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Adding a T350 AP to my existing unleashed network

jimmy1559 — Fri, 14 Jun 2024 00:45:18 GMT

I just did a new factor reboot per directions and tried to login using another device. Same results. SSID was visible, but nothing was accessible.

Re: Adding a T350 AP to my existing unleashed network

Imran_ruckus — Fri, 14 Jun 2024 13:06:11 GMT

Hello @jimmy1559

Greetings!

Thank you for your response and the provided update.

Could you kindly specify the source from which you acquired the RUCKUS T350 Access Point?

If the Access Point was purchased from an e-commerce supplier such as Amazon, I recommend initiating a replacement process. It's possible that the AP is stuck in boot mode and defective, preventing us from performing a factory reset.

Please confirm and feel free to reach out if you have any further questions.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Adding a T350 AP to my existing unleashed network

jimmy1559 — Fri, 14 Jun 2024 13:09:13 GMT

I purchased it from cdw

https://www.cdw.com/product/ruckus-t350c-wireless-access-point-wi-fi-6/6570114?cm_cat=Transactional&cm_ite=MKT71723_20240101_CONF_OQW_ORDERCONFIRM_DIGI_0_1-0-1-AMP-1-1-0-0-1_CTRL_A&cm_pla=MKT71723adu0000p0000&cm_ven=Email&etsi=16982984&etsu=1020664322

Re: Adding a T350 AP to my existing unleashed network

Imran_ruckus — Fri, 14 Jun 2024 14:44:22 GMT

Hello @jimmy1559

Thank you for your response and the information provided.

Since you have ordered the RUCKUS T350 Access Point from a third-party e-commerce website, we recommend initiating the replacement process directly with the seller.

Should you have any further inquiries or require assistance with any other matter, please don't hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community