topic Ruckus R320 Access Point no power in RUCKUS Support for Lennar Homes

Ruckus R320 Access Point no power

evillalp — Thu, 13 Jun 2024 23:04:00 GMT

There is no power but the switch lights are all green. What is the next step?

Re: Ruckus R320 Access Point no power

Imran_ruckus — Fri, 14 Jun 2024 12:09:38 GMT

Hello @evillalp

Greetings!

Thank you for reaching out to RUCKUS Lennar Home Community.

I trust this message finds you well.

We appreciate the information you've provided regarding your RUCKUS setup concerns with no power to the RUCKUS Access Points.

To assist you better, could you please address the following queries?

1. If the RUCKUS setup previously functioned correctly, did you experience any power outages prior to encountering this issue?

2. Upon inspecting your switch while it's connected to the power source, do you observe any illuminated lights (amber or green)? Kindly specify which lights are active. For visual reference, please refer to the image below and provide a picture displaying the status of lights on your ICX-7150-C12P Switch, along with a comprehensive view of cable connections to the Switch ports.

Before uploading the photos, kindly log in to your RUCKUS account and utilize the provided platform for image submission.

Please ensure you address all the aforementioned queries and don't hesitate to reach out if you have any further questions or concerns.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R320 Access Point no power

evillalp — Fri, 14 Jun 2024 19:31:57 GMT

As you can see there are only Green lights.

Re: Ruckus R320 Access Point no power

evillalp — Fri, 14 Jun 2024 19:34:40 GMT

We did have a power outage and that is when we were having issues. I followed the steps to restart the switch and I had to do that about 9 times. The switch then was back to having all green lights but the Access Point had and continues to have zero lights on.

Re: Ruckus R320 Access Point no power

Imran_ruckus — Fri, 14 Jun 2024 19:40:29 GMT

Hello @evillalp

Thank you for your response and for providing the information.

Based on the current status of the RUCKUS ICX-7150-C12P Switch's lights, it appears to be functioning normally. However, it's possible that the ports on the switch may have been disabled, leading to issues with transmitting Power over Ethernet (PoE) through them.

To address this issue, I recommend referring to the RUCKUS Lennar Knowledge Base self-help article linked below. This resource provides troubleshooting steps to resolve the issue:

Link to Knowledge Base Article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please follow the outlined process, and feel free to reach out if you encounter any difficulties or require further assistance.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R320 Access Point no power

evillalp — Fri, 14 Jun 2024 19:48:23 GMT

I tried to do this yesterday. I get to the first step and I click on the "Login" icon I insert my credentials and says it gives me a response that it is invalid.

Re: Ruckus R320 Access Point no power

Imran_ruckus — Fri, 14 Jun 2024 19:51:42 GMT

Hi @evillalp

Thank you for the response and the information you shared.

Could you please try to log into the Switch CLI using the default credential?

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please let me know if it works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R320 Access Point no power

evillalp — Fri, 14 Jun 2024 19:53:14 GMT

When I get to try to insert the CLI I get this image.

Re: Ruckus R320 Access Point no power

Imran_ruckus — Fri, 14 Jun 2024 19:54:41 GMT

Hi @evillalp

Thank you for the information.

Please accept and proceed.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R320 Access Point no power

evillalp — Fri, 14 Jun 2024 20:01:04 GMT

Do I create a new password?

Re: Ruckus R320 Access Point no power

Imran_ruckus — Fri, 14 Jun 2024 20:06:27 GMT

Hello @evillalp

Thank you for your response.

There is no need to create any password.

I've observed that your switch is currently operating on Router code, whereas it should be on Switching code.

Before we proceed with rectifying this issue, could you please provide the outputs of the following commands? Kindly press Enter after each command:

enable
show version

show flash

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R320 Access Point no power

evillalp — Fri, 14 Jun 2024 20:10:13 GMT

Re: Ruckus R320 Access Point no power

Imran_ruckus — Fri, 14 Jun 2024 20:16:04 GMT

Hi @evillalp

As your Switch is booted up on the secondary partition which has SPR code.(Refer to the below screenshot)

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot, quits putty and takes sometime)

Please confirm after completing above process. I will assist you with remaining steps.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R320 Access Point no power

evillalp — Fri, 14 Jun 2024 20:24:45 GMT

Okay, I have completed these steps.

Re: Ruckus R320 Access Point no power

Imran_ruckus — Fri, 14 Jun 2024 20:26:52 GMT

Hi @evillalp

Thank you for confirming.

Could you kindly verify if the access points (APs) are currently powered up?

Your confirmation would be greatly appreciated.

Thank you once more for your assistance.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R320 Access Point no power

evillalp — Fri, 14 Jun 2024 20:30:08 GMT

They are not powered up.

Re: Ruckus R320 Access Point no power

Imran_ruckus — Fri, 14 Jun 2024 20:33:38 GMT

Hi @evillalp ,

Thank you for your response and the update.

To address the issue with the access points (APs) not powering on, please follow the instructions outlined in the RUCKUS Lennar Knowledge Base self-help article provided earlier. You can access the article through the following link:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please execute the commands mentioned in the article and verify if the APs are operational. Once confirmed, we can proceed with additional steps to prevent such occurrences in the future.

Your cooperation is greatly appreciated, and thank you for your continued patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R320 Access Point no power

evillalp — Fri, 14 Jun 2024 20:48:50 GMT

Here is how the output looks like.

Re: Ruckus R320 Access Point no power

Imran_ruckus — Fri, 14 Jun 2024 20:52:45 GMT

Hi @evillalp

Thank you for your response.

Could you kindly unplug the Ethernet cables connecting the Access Points from the current switch ports and plug them into any other available ports numbered 1 through 12, as highlighted in the screenshot provided below? Once completed, please verify if the Access Points power on successfully.

Please confirm. Once confirmed, we can proceed with additional steps to prevent such occurrences in the future.

Your cooperation in this matter is highly appreciated, and we thank you for your ongoing patience and assistance.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R320 Access Point no power

evillalp — Fri, 14 Jun 2024 20:59:46 GMT

I completed the steps and still no power.