topic Re: Added new router. Internet drops frequently in RUCKUS Support for Lennar Homes

Added new router. Internet drops frequently

Ruckus611 — Wed, 12 Jun 2024 14:18:29 GMT

I have ruckus 7510-C12p with 2 R510 APs on each floor. Replaced router to Netgear AX1800. Internet drops frequently.

Re: Added new router. Internet drops frequently

pinky_ruckus — Wed, 12 Jun 2024 15:46:43 GMT

Hello @Ruckus611 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your connection drops frequently after changing the router.

We need to check Switch configurations and which version the Switch is currently running.

Please follow the below steps and help us with the queries,

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Added new router. Internet drops frequently

Ruckus611 — Thu, 13 Jun 2024 01:04:44 GMT

I found that the ruckus switch has no code issues. When I have logged into the switch using putty, and the CLI shows ICX7150-C12-Switch. What next?

Re: Added new router. Internet drops frequently

Ruckus611 — Thu, 13 Jun 2024 01:24:55 GMT

command: enablecommand: versioncommand: flash

Re: Added new router. Internet drops frequently

pinky_ruckus — Thu, 13 Jun 2024 14:30:58 GMT

Hi @Ruckus611 ,

Thank you for the response and the information you shared.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Also please confirm it the ethernet cable is plugged to one of the 12 ports in the Switch?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Added new router. Internet drops frequently

Ruckus611 — Thu, 13 Jun 2024 14:59:32 GMT

Yes, two APs and the ethernet cable from router to the switch are all connected in the 12 ports shown in the picture above.

Re: Added new router. Internet drops frequently

Ruckus611 — Thu, 13 Jun 2024 15:00:55 GMT

AP2 upstairsAP1 downstairsSwitch: Two blue are for APs and orange is from router.

Re: Added new router. Internet drops frequently

pinky_ruckus — Thu, 13 Jun 2024 16:41:19 GMT

Hello @Ruckus611 ,

Thank you for the response and sharing the pictures.

We would suggest you to please perform the Access point factory reset by following the Lennar Knowledge Base Self Help article using the link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please let me know if you are able to reset the Access point and if it resolved the issue.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Added new router. Internet drops frequently

Ruckus611 — Thu, 13 Jun 2024 17:25:00 GMT

I don't understand why APs need to be factory reset. The APs are high in the ceiling and hard to reach for physical reset. Can we do this at software level?

Can switch firmware update help?

Re: Added new router. Internet drops frequently

pinky_ruckus — Thu, 13 Jun 2024 19:06:56 GMT

Hello @Ruckus611 ,

Thank you for the response.

We would suggest that a factory reset of AP would be the best option.

However, it is also advisable to create 5G and 2.4G netwoks separately and observe if it resolves the issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to create Wifi network.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Added new router. Internet drops frequently

Ruckus611 — Fri, 14 Jun 2024 01:26:56 GMT

I have been able to factory reset APs. The switch (IP address: 192.168.1.87) is disconnected. Attached is the picture from one of the APs (IP: 192.168.1.78/38). How to fix the switch issue?

Re: Added new router. Internet drops frequently

pinky_ruckus — Fri, 14 Jun 2024 14:32:22 GMT

Hi @Ruckus611 ,

Greetings!!!

Thank you for the information you shared.

Could you please log into the unleashed system and share the screen shot showing the below details?

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Added new router. Internet drops frequently

Ruckus611 — Sat, 15 Jun 2024 11:40:37 GMT

How do i login to unleashed system? are you referring to unleashed app? or web browser. Do I use the IP address for switch to login?

Re: Added new router. Internet drops frequently

Ruckus611 — Sat, 15 Jun 2024 12:23:44 GMT

Attached.

Re: Added new router. Internet drops frequently

Ruckus611 — Sat, 15 Jun 2024 12:28:00 GMT

Up on providing the credentials, the system state changed to "connecting" but, no change for several minutes thereafter.

Re: Added new router. Internet drops frequently

pinky_ruckus — Mon, 17 Jun 2024 14:43:53 GMT

Hello @Ruckus611 ,

Greetings!

Thank you for sharing the information.

I would suggest you upgrade the firmware of the Switch since the Switch is on the older version.

Before proceeding with the upgrade, we would need to check few configurations of the switch.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

Enable

Show ip ssh config

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Added new router. Internet drops frequently

pinky_ruckus — Wed, 19 Jun 2024 17:27:45 GMT

Hello @Ruckus611 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.