topic Re: Internet works on TV and laptop in RUCKUS Support for Lennar Homes

Internet works on TV and laptop

jlokey — Fri, 04 Nov 2022 22:49:00 GMT

Our internet router seems to work on TV and laptops but not phone or Alexa. How do I fix it?

Re: Internet works on TV and laptop

Yarenis — Fri, 04 Nov 2022 23:25:32 GMT

1:when you mentioned internet router, are you talking about the Unleashed Access Points in your ceiling?

2:When you mentioned the Alexa devices and the phones are not working, you mean that cannot see the SSI (Wi-Fi ID) or they can see it but cannot connect?

3:Now if those devices cannot see the SSID, maybe it required a specific signal, by default the Unleashed SSID will be broadcasted in 2.4Ghz and 5Ghz and your devices will select what signal will gather, let me add how to check the setting of the Unleashed SSID from your Dashboard, take in consideration that to you be able to gain access to the dashboard you will be to be connected to the Unleashed SSID and search from your URL bar the next site:
unleashed.ruckuswireless.com

Go to WiFi Networks >Edit>Show advanced options>Radio Control>here you can ensure if both are enabled or made the changes.

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-13F1D151-3C8F-418E-AE52-085924715CE4.html

Re: Internet works on TV and laptop

jlokey — Fri, 04 Nov 2022 23:46:20 GMT

1.The ceiling device has 5 green lights that are all lit up except the one in the middle.

2. I can see it but it says "Connected,no internet"

Re: Internet works on TV and laptop

Yarenis — Sat, 05 Nov 2022 00:01:07 GMT

Ok, just to be clear.

1:you can see the SSID but if you connect to the Wi-Fi there is not internet?

2:Yes, the lights must be on except for the air and the control light must be on only for one of the 5 APs

3:the internet connection depends on your ISP router (Xfinity AT&T so on)now, do you have internet connection if you connect directly to the ISP router.(via Wi-Fi or wired)

Let me add a diagram about the Access Points lights and how the connection should go.

Diagram:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

Re: Internet works on TV and laptop

jlokey — Sat, 05 Nov 2022 00:28:36 GMT

1. Yes , it just says "connected, no internet" on my phone. It also says signal strength excellent. When I bring up Network and Internet on my phone it says Not Connected though. It also says Signal strength Excellent.

Re: Internet works on TV and laptop

Yarenis — Sat, 05 Nov 2022 00:47:35 GMT

Ok, but you need to test the internet from the source first I mean your service provider's router, because the Unleashed Access Points only emit a Wi-Fi signal, but the internet comes from your ISP's router, please check the previous guide provided called Most common configurations for Lennar home users, and contact your ISP in case the router does not work.

Re: Internet works on TV and laptop

jlokey — Sat, 05 Nov 2022 01:29:41 GMT

Yarenis, We have a Cox internet Modem, yesterday I reset and rebooted the modem myself and through the cox tech. The modem is working fine. When we reboot our phones will connect to the internet but then get booted off , same with Alexa. When we try to re connect it will say connect but no internet. So I think the modem is fine, so I wonder if the ruckus is causing a problem and not allowing our phones and alexa to connect. Our TV, laptops are working and connecting. The lights on the ruckus look all good. I have unplugged and plugged the ruckus twice and there is no change. Could there be an issue with the wifi router/ruckus causing the small devices (likely ones on 2.4ghz) not to connect?

Re: Internet works on TV and laptop

Yarenis — Mon, 07 Nov 2022 17:57:23 GMT

Hi @jlokey

Note: Please read the guides carefully before start the troubleshooting.

1:Connect directly the computer to the ICX7150 Switch with an Ethernet cable.

2:Now that your computer is directly connect, test if you can open websites.

3:The 2.4 LED light in your Access Point must be green when there are devices connected or Amber/orange when the devices are not connected to that signal.

4:Check your connection from the Cox router to the ICX7150 Switch, because the internet depends on that connection.

Here is the guide for the most common set-ups

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

5:If the connectivity still slow, you need to gain access to the Switch via console and run the diagnostic to see if you are running from the incorrect partition:

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video)

https://www.youtube.com/watch?v=YXR4xhkw3q8

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335