topic R510 does not power on in RUCKUS Support for Lennar Homes

R510 does not power on

hootanhemmat — Thu, 13 Jun 2024 08:55:57 GMT

I have the ICX-7150 which is powered on and shows green lights. I have two R510s on two different floors that wont turn on. I took one off the ceiling and connected it to a 12VDC and a different POE and it turns on but when connected to the ethernet cable coming out of the ceiling, it does not work.

Re: R510 does not power on

pinky_ruckus — Thu, 13 Jun 2024 15:38:20 GMT

Hi @hootanhemmat ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, as per the light status on the Switch and APs, we need to confirm if the PoE is disabled or not.

On your switch while it's plugged into the outlet, please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 does not power on

hootanhemmat — Thu, 13 Jun 2024 18:37:20 GMT

Re: R510 does not power on

pinky_ruckus — Thu, 13 Jun 2024 19:39:55 GMT

Hello @hootanhemmat ,

Thank you for the response.

As we mentioned in the previous post, it is good to check if the PoE is disabled or not.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 does not power on

pinky_ruckus — Fri, 14 Jun 2024 19:13:38 GMT

Hello @hootanhemmat ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 does not power on

pinky_ruckus — Tue, 18 Jun 2024 18:43:06 GMT

Hello @hootanhemmat ,

Greetings!

Thank you for sending the query.

We understand that you are facing issues accessing CLI of the switch.

I would help you to access GUI of te switch and we would check if the PoE is disabled or now.

We would need to find the IP address of the switch and then use the IP address to login to GUI of the switch using the web browser.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the Switch proceed to access the RUCKUS ICX-7150-C12P Switch using a Web Browser.

Please click on Login option and try to access the Switch GUI using the login credentials.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 does not power on

hootanhemmat — Thu, 20 Jun 2024 04:38:25 GMT

Re: R510 does not power on

hootanhemmat — Thu, 20 Jun 2024 04:39:11 GMT

this is where i am at. i do not see what you are sending me and i follow the links but they are not the same as what i have

I am currently on this page

can u help me

Re: R510 does not power on

hootanhemmat — Thu, 20 Jun 2024 04:40:52 GMT

Re: R510 does not power on

pinky_ruckus — Thu, 20 Jun 2024 14:56:52 GMT

Hello @hootanhemmat ,

Thank you for the response.

Please follow the below steps and help us with the following,

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 does not power on

hootanhemmat — Thu, 20 Jun 2024 21:11:38 GMT

I need assistance with an issue affecting two R510 access points (APs) in my home, located in the living room and upstairs. Both APs were previously powered solely via PoE through Ethernet cables. Recently, both have simultaneously stopped receiving power via PoE and now require direct electrical power from the wall to operate.

Summary of the Issue:

1. Previous Setup:
• Both R510 APs were functioning properly with power and data supplied via PoE Ethernet cables.
2. Current Problem:
• Both APs have stopped receiving power through PoE and now need to be plugged into an electrical outlet.
• The Ethernet cables are confirmed to be working for data transmission but no longer provide power.

Tests and Observations:

1. Verification of Ethernet Cables:
• All Ethernet cables have been tested and are functioning for data transmission.
• Despite this, the APs are not receiving power via these cables.
2. Configuration Check:
• Using macOS and Terminal, we confirmed that the PoE setting is enabled and set to auto.

Request for Assistance:

Could you please help diagnose and resolve this issue? We need to understand why the APs have stopped receiving power via PoE and now require direct electrical power.

Thank you for your assistance.

Re: R510 does not power on

pinky_ruckus — Fri, 21 Jun 2024 13:55:05 GMT

Hello @hootanhemmat ,

Greetings!

I understand that you are still facing issues not connecting to the PoE of the AP.

To proceed further, we need to check few configurations on the Switch.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 does not power on

hootanhemmat — Fri, 21 Jun 2024 22:04:35 GMT

Re: R510 does not power on

pinky_ruckus — Mon, 24 Jun 2024 15:26:56 GMT

Hello @hootanhemmat ,

Thank you for the response and sharing the screenshot.

From the screenshots you shared, it looks like you are using command line interface of unleashed and not a Switch.

The commands should be executed in the Switch CLI.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 does not power on

pinky_ruckus — Fri, 28 Jun 2024 13:43:58 GMT

Hello @hootanhemmat ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 does not power on

hootanhemmat — Fri, 28 Jun 2024 23:14:06 GMT

Hi yes I do need help still. I sent you guys the last details of what I had and still trying to figure out how to fix this issue. Did you go over my last post? I have been very clear about the issue and I feel you guys keep telling me to do the same thing

Re: R510 does not power on

pinky_ruckus — Mon, 01 Jul 2024 17:39:01 GMT

Hello @hootanhemmat ,

Thank you for the response and reaching out us again.

We really apologize for the inconvenience caused..

From the screenshots you shared, it looks like you are using command line interface of unleashed and not a Switch.

The commands should be executed in the Switch CLI.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

You should get the Switch dashboard once you use the Switch IP address using the web browser.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 does not power on

pinky_ruckus — Thu, 04 Jul 2024 13:26:34 GMT

Hello @hootanhemmat ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 does not power on

pinky_ruckus — Mon, 08 Jul 2024 19:30:41 GMT

Hello @hootanhemmat ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 does not power on

pinky_ruckus — Fri, 12 Jul 2024 14:42:39 GMT

Hello @hootanhemmat ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.