topic Re: R510 Packet loss in RUCKUS Support for Lennar Homes

R510 Packet loss

chocolateruck — Wed, 12 Jun 2024 17:02:36 GMT

Hello,

I have a Lennar home and have the R510 installed.

Having issues with packet loss especially while gaming. Any recommended steps to help troubleshoot and resolve?

Re: R510 Packet loss

Imran_ruckus — Wed, 12 Jun 2024 17:49:01 GMT

Hello @chocolateruck

Greetings!

Thank you for reaching out to RUCKUS Lennar Home Community.

I trust this message finds you well.

Thank you for providing us with the details regarding your RUCKUS setup issue, specifically concerning packet loss from the R510 AP.

To better assist you, could you please provide the following information:

1. Was your RUCKUS setup working previously, or is this a new installation? If it was functional before, did you experience any power outages before encountering this issue?

2. When your switch is plugged into the outlet, are any lights illuminated? Kindly specify if you observe any amber or green lights, and if possible, could you please share a picture displaying the light status and the complete switch panel cable connections to the switch ports? (Please refer to the provided picture as a guide).

3. Is your internet connection from the Internet Service Provider (ISP) stable and operational? You can verify this by connecting to your local router Wi-Fi or via an Ethernet cable from the router to a laptop/PC.

Please provide images of your ICX-7150-C12P Switch depicting the status of the lights and cable connections to the switch ports?

You can upload the images after logging into your RUCKUS account.

Kindly ensure to address all the aforementioned queries and let me know if you have any further questions or concerns.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 Packet loss

chocolateruck — Wed, 12 Jun 2024 18:32:32 GMT

1. Was your RUCKUS setup working previously, or is this a new installation? If it was functional before, did you experience any power outages before encountering this issue?

Unsure when exactly this issue started occurring. I have not done any gaming until recently through WiFi but living setup has changed at my home where I need to game through WiFi and that's how I uncovered this issue. However, I have encountered power outages but can't say if I started experiencing the issue after the power outages. This issue occurred right away as soon as I started to game through WiFi.

Please see the image the summarize:

5G: Green Light
2.4G: Green light
AIR: No light
CTL: Green Light (Seems lighter than others)
PWR: Green Light for

Internet connection from the ISP is stable and operational. I have connected the same computer via Ethernet cable and no packet loss issues.

Re: R510 Packet loss

Imran_ruckus — Wed, 12 Jun 2024 18:51:07 GMT

Hi @chocolateruck

Thank you for the response and the information.

Could you also please share a picture displaying the light status and the complete switch panel cable connections to the switch ports? (Please refer to the provided picture as a guide).

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Packet loss

chocolateruck — Wed, 12 Jun 2024 19:02:44 GMT

Re: R510 Packet loss

Imran_ruckus — Wed, 12 Jun 2024 19:10:20 GMT

Hello @chocolateruck

Thank you for your response and the detailed information provided.

I'm glad to see that the light status and cable connections to the RUCKUS ICX-7150-C12P Switch seems normal based on the picture shared.

To further troubleshoot the connectivity issues, I recommend following the suggestion to create separate WLAN SSIDs for 5GHz and 2.4GHz frequencies. This can help isolate any potential interference or compatibility issues. You can refer to the following resources for guidance on creating new WLAN SSIDs:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049
Video Tutorial:

https://www.youtube.com/watch?v=eSl_8rs1QnU

Additionally, if your R510 Unleashed APs are running on an older version, I recommend upgrading them to a recommended version. You can find detailed instructions on the upgrade process in the following RUCKUS Lennar Knowledge Base self-help article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Observe the connectivity stability after following the mentioned steps. Please feel free to reach out if you have any queries or require assistance at any point during the process.

Your patience and understanding are greatly appreciated as we work to resolve this issue.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 Packet loss

chocolateruck — Wed, 12 Jun 2024 22:10:26 GMT

Thank you. I have created the separate WLANs and upgraded the most recent Unleashed R510 APs. Still experiencing packet loss. Any other suggestions?

Re: R510 Packet loss

Imran_ruckus — Thu, 13 Jun 2024 12:35:03 GMT

Hi @chocolateruck

Greetings.

We greatly appreciate your response and the provided update.

At this juncture, we recommend performing a physical factory reset on your RUCKUS Access Points and subsequently configuring them with a new WLAN/SSID.

For detailed guidance on the physical factory reset procedure, kindly refer to the RUCKUS Lennar Knowledge Base self-help article accessible via the following link:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Should you encounter any challenges or have inquiries during this process, please don't hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: R510 Packet loss

Imran_ruckus — Fri, 14 Jun 2024 19:06:48 GMT

Hi @chocolateruck

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 Packet loss

Imran_ruckus — Tue, 18 Jun 2024 18:40:43 GMT

Hi @chocolateruck

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 Packet loss

Imran_ruckus — Fri, 21 Jun 2024 20:17:59 GMT

Hi @chocolateruck

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community