topic Re: Experiencing Significant Latency with R510 APs in RUCKUS Support for Lennar Homes

Experiencing Significant Latency with R510 APs

ajayan88 — Mon, 07 Nov 2022 03:54:19 GMT

I am currently experiencing significant latency with my R510 APs. I have diagnosed the issue with my internet to be stemming from these APs. I have tried connecting directly to my router and have triage the router (Netgear C7800) with Netgear directly and am seeing improved connectivity and no latency - however when connecting to my AP network, while the network shows fast speeds - I am seeing significant lag before webpages or apps are refreshed. Can someone help me?

Re: Experiencing Significant Latency with R510 APs

Yarenis — Mon, 07 Nov 2022 17:36:49 GMT

Hi @ajayan88

1:First ensure that the cables are not the problem, for this you require to gain access to the Unleashed Dashboard and follow up the next

Visit while you are connected to unleashed Wi-Fi:

unleashed.ruckuswireless.com

Access Points>choose the AP>Show AP Info>scroll>Ethernet port status must be on 1000 Mbps if the speed is in less than 1000Mbps, you have cabling issues.

Check the connection between APs:

Click Show AP Info>Speed Test>here you will test the speed between APs, just worry about packet lost.

Monitoring an Individual AP

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-0D94BF89-9DF6-4C62-87D5-E5B0510DFF1B.html

Show AP Info

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-72E4946B-AC40-4C02-951F-993A68BF645E.html

Note: if the APs are ok you have to access the Switch to see if the problem is there, sometimes when there is a power outage the Switch may be running in the wrong partition causing low connectivity so let me add the guide to diagnose if that is the case and how to fix it.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video)

https://www.youtube.com/watch?v=YXR4xhkw3q8

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Re: Experiencing Significant Latency with R510 APs

ajayan88 — Thu, 10 Nov 2022 02:54:29 GMT

Thank you! I finally fixed the issue by simply resetting the switch (pressing the reset button with a paperclip).

But now I want to improve the speed for the connection between APs. I subscribe for a 500mbps plan with my provider and via speed test am seeing 90mbps down when connected to the AP network.

I’ve checked the wiring between switch and APs and they’re all cat6 and cat5e cables. Thoughts on how to improve my speed?

Re: Experiencing Significant Latency with R510 APs

Yarenis — Thu, 10 Nov 2022 16:09:54 GMT

Hi @ajayan88

I am glad you fixed that part, let's run some diagnostics from the Access points end, follow up the next steps to check the cabling speed, and check the status of the Switch:

Checking cabling APs status from Unleashed Dashboard:

1:Connect to the AP SSID/Wi-Fi>Log in to the Dashboard page

unleashed.ruckuswireless.com

Note: you may know the credentials if you use the APP are the same.

Access Points>choose the AP>Show AP Info>scroll>under Physical address must be on 1000Mbps if the speed is in less than 1000Mbps, you have cabling issues.

Checking the speed between APs:

Click Show AP Info>Speed Test>here you will test the speed between APs, just worry about packet lost.

2:If your speed is in 1000 Mbps, let check the status of the Switch:

Expand the Switches>General Info>You may be able to see the Switch with the next name:ICX7150-12P-Switch

Note: if it's shown as ICX7150-12P-router, the Switch is booting from the incorrect partition. Must be fixed with one of the two options via CLI or through Web GUI, let me add the guides.

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Re: Experiencing Significant Latency with R510 APs

ajayan88 — Mon, 27 Feb 2023 16:02:07 GMT

Hello there

i finally removed the router function from the partition of the switch but now am getting low speeds on my APs

My APs are showing physical link up to 100mbps full. I do not see anything referencing a physical address. Does this mean we have cabling issues? What’s weird is before I deleted the router partition yesterday I did get WiFi speeds from the AP around 300mbps (I pay for 500). What do I do next do I have cabling issues?

For context there is a router/modem combo feeding the switch the internet in case that has a part to play here.

Re: Experiencing Significant Latency with R510 APs

Imran_ruckus — Mon, 27 Feb 2023 19:51:38 GMT

Hi ajayan88

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the description, I could understand that you are getting lower speeds from APs that are connected to the ICX-7150-C12P Switch.

We suggest you confirm the speed transmitted by your Internet Service Provider (ISP). You could check the ISP connectivity from the Router, maybe with Local Router Wi-Fi or by an Ethernet cable from the Router a laptop, or a PC. (Please refer to the below pictures). Please compare the speed tests from the ISP Router and from the Switch. And also, please share the screenshots of both results.

Before uploading the photos please login to the RUCKUS account then you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Experiencing Significant Latency with R510 APs

ajayan88 — Mon, 27 Feb 2023 21:11:27 GMT

Hello Imran,

I don't unfortunately have a ethernet to USB C adapter. I did however run a couple of wireless tests here. I ran a speed test from my iOS device the same distance away in a couple of configurations.

1. Connected to AP Mesh Network (90MBPS)

2. Connected to Router (in wiring closet) 2.4GHz Network (~12MPBS)

3. Connected to Router (in wiring closet) 5GHz Network (300+MBPS)

Re: Experiencing Significant Latency with R510 APs

Imran_ruckus — Mon, 27 Feb 2023 22:58:56 GMT

Hi ajayan88

Thank you for the response and information you shared.

Now, we will check the speed transmitted from the Switch ports.

In order to check the speed transferred by the switch ports, first we have to get access to the switch, and there are Two ways to get access to the switch.

By IP Address of the Switch - OR
By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

To check the speed transmitted from the Switch to the Access Point: There are Two ways:

I) Please perform the below commands from the CLI of the Switch and share the output of each command-

enable

show version

show inline power
show interface brief- (Refer to the below picture)

II) Please share the Screenshots from the Unleashed dashboard as shown in the below picture:

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please perform the same commands and share the output of each command that is on point '2'

--------

And, you could create a separate 5G network from your Access Point from Unleashed and check the speed to avoid any Wireless interference with 2.4. Please refer to the below link and screenshot.

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Experiencing Significant Latency with R510 APs

ajayan88 — Tue, 28 Feb 2023 05:47:32 GMT

Hello Imran,

Here are the responses.

Re: Experiencing Significant Latency with R510 APs

ajayan88 — Tue, 28 Feb 2023 05:49:59 GMT

I have also done the 5G only network to avoid interference. This is the speed I am getting in the same location when tethered to this SSID.

Re: Experiencing Significant Latency with R510 APs

Imran_ruckus — Tue, 28 Feb 2023 16:39:36 GMT

Hi ajayan88

Greetings of the day!!!

Thank you for the information you shared.

As we can see from the screenshots you shared, the ports are up and running. However, ports 1/1/2, 1/1/4, 1/1/8, and 1/1/9 are only able to transmit 100 Mbps of speed (Please refer to the below screenshots) which is a result of defective network ethernet cables. And this issue/problem is more on the cable side. We suggest you check the cables and replace them with new cables for the affected ports 1/1/2, 1/1/4, 1/1/8, and 1/1/9. Since RUCKUS has no part in fixing the issue related to cable installations.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Experiencing Significant Latency with R510 APs

Imran_ruckus — Tue, 14 Mar 2023 23:15:20 GMT

Hi ajayan88

Greetings of the day!!!

Hope you are doing good.

Could you please update on the status of the issue?

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.