topic Re: ICX 7150-c12P showing disconnected on unleashed dashboard in RUCKUS Support for Lennar Homes

ICX 7150-c12P showing disconnected on unleashed dashboard

zack052398 — Tue, 11 Jun 2024 15:37:30 GMT

Hello, I am looking for help for getting my ICX 7150 switch back working.I also have 2 AP's that are showing as connected on the dashboard but the switch is showing as disconnected.

My setup is IP Modem < Netgear router < ICX 7150 switch < 2 AP's

On my netgear router I see that the switch has an IP but when I put that IP on the unleashed dashboard for the switch it comes back as failed to ping IP.

I have tried many of the other posts but are way over my head. Not sure where to go from here. Please help!

Re: ICX 7150-c12P showing disconnected on unleashed dashboard

pinky_ruckus — Tue, 11 Jun 2024 17:41:18 GMT

Hi @zack052398 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS internet setup is not working and the Switch is getting disconnected.

Could you please confirm if there was any kind of power outage / power spike before this issue happened?

Also, please share the image of the status of the switch in the unleashed app as mentioned below.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150-c12P showing disconnected on unleashed dashboard

zack052398 — Tue, 11 Jun 2024 19:12:02 GMT

Well I don't know what I did but after I made this request I went back and restarted everything (probably for the 20th time) and now it all seems to be working. Thanks for reaching out and have a good day.

Re: ICX 7150-c12P showing disconnected on unleashed dashboard

pinky_ruckus — Tue, 11 Jun 2024 19:26:53 GMT

Hello @zack052398 ,

Greetings!

Thank you for sharing the details.

It is great to hear that the Switch is back to normal state.

We suggest upgrading your switch to the latest stable version to avoid this issue in the future.

we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150-c12P showing disconnected on unleashed dashboard

zack052398 — Tue, 11 Jun 2024 20:15:44 GMT

Trying to get the terminal on mac to work was my issue to begin with and seemed to not show what the cases showed. Anyways I logged into the switch dashboard. Is this the version info you are looking for?

Here is what I get from terminal options

Re: ICX 7150-c12P showing disconnected on unleashed dashboard

Imran_ruckus — Tue, 11 Jun 2024 20:31:04 GMT

Hello @zack052398

I hope this message finds you well.

Thank you for your prompt response and for providing the relevant information.

Upon reviewing the screenshot you shared, it appears that your Switch is currently operating on version 08090d, which is a non-UFI version and requires an upgrade.

Before proceeding with further assistance, could you kindly confirm whether you have access to a Windows laptop or PC?

Thank you once again for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX 7150-c12P showing disconnected on unleashed dashboard

zack052398 — Tue, 11 Jun 2024 20:33:50 GMT

I do have a windows laptop but it is a work laptop and cannot download without having to get company admin to login. This is why I was also using a Mac.

ould this upgrade need something to download to laptop or can it be done with mac?

Re: ICX 7150-c12P showing disconnected on unleashed dashboard

Imran_ruckus — Tue, 11 Jun 2024 21:07:34 GMT

Hi @zack052398

I hope this message finds you well.

Thank you for your communication and for acknowledging.

We greatly appreciate your continued engagement.

Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface. (Same username/password you used to log into the web portal on a browser). Refer to the User Manual to check the step-by-step process.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Mac: Link: Upgrade Software for Mac

2. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Kindly ensure that feedback on the upgraded software tool is provided.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX 7150-c12P showing disconnected on unleashed dashboard

zack052398 — Tue, 11 Jun 2024 21:38:15 GMT

Completed upgrade. Version is now 08.0.95g.

Thanks for your assistance

Re: ICX 7150-c12P showing disconnected on unleashed dashboard

Imran_ruckus — Wed, 12 Jun 2024 12:44:12 GMT

Hello @zack052398

I hope this message finds you well.

Thank you for your prompt response and the provided update.

I would greatly appreciate it if you could furnish feedback regarding the upgrade tool.

Thank you once again for your assistance.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community