topic Red light stuck on Ruckus R510 in RUCKUS Support for Lennar Homes

Red light stuck on Ruckus R510

User123456789 — Tue, 11 Jun 2024 16:46:24 GMT

I have two Ruckus R510 Access Points in my house. One of them is working fine and the lights are green. The other one is stuck with a red light on the PWR indicator. I tried resetting both my modem/router as well as the switch and nothing is working. I even tried to factory reset the Access Point, but not matter how long I hold the reset button it just remains red constantly. Also, the POE light on the back of the AP is showing a amber color as well as on the switch for that AP.

On the unleashed dashboard it is showing that it is disconnected.

Can someone please help?

Re: Red light stuck on Ruckus R510

Imran_ruckus — Tue, 11 Jun 2024 17:08:55 GMT

Hi @User123456789

Greetings!

Thank you for reaching out to RUCKUS Lennar Home Community.

I trust this message finds you well.

We appreciate the information you've provided regarding the issue you're encountering.

Based on the description provided, it appears that one of your RUCKUS Access Points (APs) is displaying a Red PWR LED, indicating a potential issue.

To address the connectivity issue with your RUCKUS Access Points (APs), I recommend the following steps:

1. Please unplug the ethernet cables connecting your RUCKUS Access Points (APs) from the current ports on the RUCKUS ICX-7150-C12P Switch.

2. Plug these ethernet cables into any other available 1-in-12 ports on the switch, as illustrated in the screenshot provided.

3. After repositioning the cables, proceed to reboot the RUCKUS Switch by unplugging it from the power outlet and then plugging it back in.

4. Once the switch has rebooted, please verify the APs light and connectivity status.

Please follow these steps and confirm if they resolve the issue.

Thank you once again for your cooperation and patience. Should you require further assistance, please do not hesitate to reach out.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Red light stuck on Ruckus R510

User123456789 — Tue, 11 Jun 2024 18:49:23 GMT

Hello. Thank you for the assistance. I tried these exact steps and repositioned both AP1 and AP2 ethernet cables on the switch and AP1 is fine (green light), but AP2 remains red so this did not fix the issue. Please advise further.

Thank you.

Re: Red light stuck on Ruckus R510

Imran_ruckus — Tue, 11 Jun 2024 19:11:50 GMT

Hello @User123456789

Greetings!!!

Thank you for your response and the update.

To further troubleshoot the Access Point with the Red PWR LED, I recommend connecting it to an external 12VDC power adapter separately, without utilizing the Switch PoE port cable. You can typically find a suitable 12VDC adapter connected to your ISP's Router or Modem-Router combo device, as depicted in the provided screenshot.

Once connected, please attempt to reset the Access Point physically following the instructions outlined in the following resource:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

For guidance on setting up Ruckus Unleashed using the web interface, you may refer to the following YouTube video:

https://www.youtube.com/watch?v=j8I5aVwMNMg

After resetting the Access Point, observe if there are any changes in the LED status.

Thank you once again for your patience and understanding as we work towards resolving this issue.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Red light stuck on Ruckus R510

User123456789 — Tue, 11 Jun 2024 22:59:30 GMT

I have plugged the AP2 into an external 12v power adapter and no matter what I do it will not change from the color red. After I plug it in it is red and if i press the reset button or hold the reset button for 15-30 seconds it remains red and does not do anything else.

Re: Red light stuck on Ruckus R510

Imran_ruckus — Wed, 12 Jun 2024 14:19:59 GMT

Hello @User123456789

Greetings!!!

Thank you for your response and the information provided.

We kindly request that you connect your RUCKUS R510 Access Point (AP) to a functional power outlet and share both pictures and a video showcasing the light status, the cord connected to the AP, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance.

For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.

Re: Red light stuck on Ruckus R510

User123456789 — Wed, 12 Jun 2024 17:21:02 GMT

Hello. I have uploaded the video to the above link. How do I upload the photos? Each time I try to add them here it says file type not supported. Thank you.

Re: Red light stuck on Ruckus R510

User123456789 — Wed, 12 Jun 2024 17:43:23 GMT

Re: Red light stuck on Ruckus R510

Imran_ruckus — Wed, 12 Jun 2024 17:34:30 GMT

Hi @User123456789

Thank you for the response and the Pictures/Video.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with Red PWR LED on it even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Red light stuck on Ruckus R510

User123456789 — Wed, 12 Jun 2024 17:37:23 GMT

Hi. I am trying to open the chat, but there is no "Chat Now" on the right side of the page.

Re: Red light stuck on Ruckus R510

User123456789 — Wed, 12 Jun 2024 17:40:23 GMT

disregard. I see it now once I clicked the RMA.

Re: Red light stuck on Ruckus R510

Imran_ruckus — Wed, 12 Jun 2024 17:50:31 GMT

Hi @User123456789

Thank you for the update.

Should you have any queries please let me know.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Red light stuck on Ruckus R510

User123456789 — Wed, 12 Jun 2024 23:22:08 GMT

Hello, is there any other options for further troubleshooting? The chat for RMA is stating I have to send in the device and have it worked on before receiving a new device, but this is impacting my work.

Re: Red light stuck on Ruckus R510

Imran_ruckus — Thu, 13 Jun 2024 13:19:15 GMT

Hi @User123456789

Greetings!

Thank you for your response.

Apologies, the outlined process remains the sole method for initiating an RMA/Replacement. Nevertheless, you have alternative options available, such as utilizing another functional Access Point or connecting to your Internet Service Provider's (ISP) Wi-Fi network. Additionally, you can establish an internet connection through Ethernet wiring using any of the 12 ports on the RUCKUS ICX-7150-C12P Switch.

We appreciate your understanding and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community