topic Re: Network is working but I still see the configure me wifi in RUCKUS Support for Lennar Homes

Network is working but I still see the configure me wifi

DSUCCA — Fri, 07 Jun 2024 16:48:37 GMT

I went through the set up process and I am currently connected to the access points with the SSID that I chose.

However, I am still seeing the configure me wifi network?

Re: Network is working but I still see the configure me wifi

Imran_ruckus — Fri, 07 Jun 2024 17:39:09 GMT

Hi @DSUCCA

Greetings! I trust this message finds you well.

Thank you for reaching out to RUCKUS Lennar Home Community. Based on the case description, it appears that you are encountering the configure.me-xxxxxx SSID.

To better assist you, I kindly request your cooperation with the following queries:

1. Could you please provide information on the number of RUCKUS Access Points you have installed?

2. Have you successfully performed a physical factory reset on the Access Points? If so, have you reconnected the unplugged APs back to the Switch ports? (if you have more that one APs)

3. I suggest turning OFF and ON Wi-Fi on your device and scanning for Wi-Fi Networks once again. Kindly confirm if you still observe the configure.me-xxxxxx SSID after performing this action.

Please confirm these details and let me know if you have any further queries or concerns.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Network is working but I still see the configure me wifi

Imran_ruckus — Tue, 11 Jun 2024 13:05:58 GMT

Hi @DSUCCA

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Network is working but I still see the configure me wifi

DSUCCA — Tue, 11 Jun 2024 13:50:15 GMT

This is fixed. Thanks.

Re: Network is working but I still see the configure me wifi

Imran_ruckus — Tue, 11 Jun 2024 14:06:52 GMT

Hi @DSUCCA

Thank you for your prompt response.

We are pleased to hear that the issue has been successfully resolved. Your patience and cooperation throughout this process are greatly appreciated.

Thank you once again for reaching out to RUCKUS Lennar Home Community. Please don't hesitate to contact us for any future queries or assistance.

Wishing you a wonderful day ahead!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community